on 25-06-2022 12:32
I have 1 WIFI Pod but need another. When I contact 150 there doesn't appear to be an option to order another. Suggestions please.
on 25-06-2022 13:33
on 25-06-2022 13:35
Thank you. I will try those options on Monday
on 27-06-2022 11:00
Tried phoning early this morning. Hard to understand operator. At the crucial moment the line went silent.
Tried to phone back a short time ago and was told to try again later because all operators were busy.
Customer service is non existent. @#$%
on 27-06-2022 13:13
I ordered mine via web chat and got it done within a couple of minutes. Worth trying that avenue!
on 27-06-2022 13:33
Thank you.
on 29-06-2022 13:46
Hi @gowingj
Thanks for posting and welcome to the community.
I will PM you now to order this.
Best
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on 29-06-2022 16:31
Hi @gowingj
Thanks for joining me on PM. Just to update the thread, this Pod was ordered.
When received, please see here - https://www.virginmedia.com/broadband/intelligent-wifi - it'll help you set the new one up 🙂
Best
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill