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LoS No Ranging Responce Received

ne
On our wavelength

ourselves and the neybours are getting a lot of LoS NRRR

any reason and resolution for this please?

Network Log

Time Priority Description

11/06/2023 10:30:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2023 10:30:12criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2023 09:22:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2023 15:37:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2023 12:17:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2023 12:17:47criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2023 12:17:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2023 12:17:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2023 09:14:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2023 09:03:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2023 05:29:39noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2023 05:29:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2023 21:16:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2023 19:17:41Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Neil B - Big Red Shed - Change is inevitable, except from a vending machine...
20 REPLIES 20

ne
On our wavelength

actioned. please note, this is a issue for multple addresses. we are aware of 1 problem, the pit by us , the tap box has water damage to 2 ports. but due to noise/interference will also need checking to its input and back to source.

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Neil B - Big Red Shed - Change is inevitable, except from a vending machine...

ne
On our wavelength

ae86b1efe76252595f012a3d8364d83f3e43e4e9.png

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Neil B - Big Red Shed - Change is inevitable, except from a vending machine...

ne
On our wavelength

ae86b1efe76252595f012a3d8364d83f3e43e4e9 (1).png

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Neil B - Big Red Shed - Change is inevitable, except from a vending machine...

Thank you for providing your BQM @ne 

You can post a live link to your BQM that we can see and check everyday without needing to post a new image each day.

If you still need further support on this, I can see that my colleague is supporting you via private message. Please respond to their questions and they'll be able to support further in investigating this for you.  

Here to help 🙂
Virgin Media Forums Agent
Carley

ne
On our wavelength

live bbq 

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Neil B - Big Red Shed - Change is inevitable, except from a vending machine...

"Live bbq" ? Gotta love summer...

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ne
On our wavelength

ae86b1efe76252595f012a3d8364d83f3e43e4e9.png

hi, had tech visit last Saturday, confirmed my findings and noise on the tab board in pit. said it will be passed to networks to visit on mon/tue. but no1 has been yet. can you see where they have got to please, and see tonight's grab of qos. ive has faster dialup  connections.

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Neil B - Big Red Shed - Change is inevitable, except from a vending machine...

Hi ne, thanks for the message, The network teams are independent. The teams will access the network and they if needed make the changes. 

Can you let us know if anything change after the weekend and continue to monitor the connection with the BQM ^Chris. 

ne
On our wavelength

hi, issue has returned, was supposed to have been passed to networks as signal into the tap box was very noisy too.

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Neil B - Big Red Shed - Change is inevitable, except from a vending machine...

Thank you for that information ne. We are happy to take a further look into this. 

I will private message you now to confirm your details. 

^Martin