3 weeks ago
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
139000000
Locked
Ranged Upstream Channel (Hz)
43100000
Locked
Provisioning State
Online
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 10.8 38 256 qam 1
2 147000000 10.8 38 256 qam 2
3 155000000 10.8 38 256 qam 3
4 163000000 10.6 38 256 qam 4
5 171000000 10.5 38 256 qam 5
6 179000000 10.5 38 256 qam 6
7 187000000 10.4 38 256 qam 7
8 195000000 10.3 38 256 qam 8
9 331000000 10 38 256 qam 25
10 339000000 10.1 38 256 qam 26
11 347000000 10 38 256 qam 27
12 355000000 9.9 38 256 qam 28
13 363000000 10 38 256 qam 29
14 371000000 10 38 256 qam 30
15 379000000 10 38 256 qam 31
16 387000000 10 38 256 qam 32
17 395000000 9.9 38 256 qam 33
18 403000000 9.9 38 256 qam 34
19 411000000 10 38 256 qam 36
20 419000000 9.5 38 256 qam 37
21 427000000 9.5 38 256 qam 38
22 435000000 9.5 38 256 qam 39
23 443000000 9.3 38 256 qam 40
24 451000000 9.4 38 256 qam 41
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 39 0
2 Locked 38.9 19 0
3 Locked 38.9 31 0
4 Locked 38.9 33 0
5 Locked 38.6 51 0
6 Locked 38.6 22 0
7 Locked 38.9 32 0
8 Locked 38.9 33 0
9 Locked 38.6 210 0
10 Locked 38.9 170 0
11 Locked 38.9 189 0
12 Locked 38.6 220 0
13 Locked 38.9 182 0
14 Locked 38.9 131 0
15 Locked 38.6 114 0
16 Locked 38.9 140 0
17 Locked 38.9 166 0
18 Locked 38.6 150 0
19 Locked 38.6 153 0
20 Locked 38.9 182 0
21 Locked 38.6 160 0
22 Locked 38.6 151 0
23 Locked 38.9 114 0
24 Locked 38.6 118 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 43100000 38.8 5120 64 qam 6
2 30100000 38.8 5120 64 qam 8
3 49600000 38.8 5120 64 qam 5
4 36600000 39 5120 64 qam 7
5 23600000 38.8 5120 64 qam 11
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 2 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 3 0
5 ATDMA 0 0 2 0
Network Log
Time Priority Description
24/10/2024 22:19:49 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2024 01:55:3 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2024 01:58:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2024 13:55:2 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/10/2024 20:43:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/10/2024 20:52:57 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2024 12:58:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2024 03:30:45 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2024 03:26:44 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2024 03:26:40 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2024 03:26:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2024 03:26:36 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2024 03:26:35 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2024 03:26:35 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2024 21:14:50 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2024 00:05:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2024 17:54:4 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2024 07:03:13 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2024 09:12:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2024 05:54:4 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Router
Virgin Media Hub 3
Device
Desktop
Download
Mbps
197
Download
Mbps
285
3 weeks ago
2 weeks ago
Hi A2GMAN,
Thanks for posting and sorry to see you've had some connection issues.
We've had a look at things from our side and can see no problems currently, has there been any change since your post?
Let us know if you still need help.
Alex_Rm