Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 3 constant red light of doom
Hello,I've searched these forums and attempted all fixes mentioned to no avail…Once the ambient air temp of our beautiful summer reaches around 19/20 degrees C, our router constantly displays the red light of doom. I have to reset it 3/4 times a day ...
Hub 5 flashing red
Hi, My broadband has been intermittent for awhile now, losing signal on wired and wireless devices.I do the checks on the virgin media website, which most of the time leads me to resetting my hub 5, which works for awhile. Now the hub is randomly...
Placement of black wifi pods
Is there a correct way to place the black wifi pod? For example with the power button facing the wall and the other side, with the grey cloth covering, pointing into the room. Or should it sit like the SH5 with the thin side with the virgin logo labe...
Order 2nd WiFi pod
I need to order a second WiFi pod as the signal to my home office is only 7mb/sUnable to order through the VM connect app. Could someone from customer service please assist
High packet loss
Hello, my connection keeps buffering or lagging due to high packet loss. I'm using ethernet, and I have 1GB connection. Monitor
Change the LAN IP range Hub 5
Is it possible to configure the HUB 5 in modem mode to use a 172.x.x.x LAN. Everything you buy is on the 192.168.x.x range and therefore more likely to be targeted so can I set the modem to something in the 172.16.x.x to 172.31.x.x range?
Can't access GTA online Xbox One
I have been unable to access GTA online on my Xbox for the past few days. I keep getting error messages. I have tried on my mobile hotspot and it works then. I also tried a different Wi-Fi, who’s also on virgin and it worked on. I have seen this has...
I can’t understand how to order a WiFi pod for 2 month
Hello, I have poor connection and totally uncovered internet areas in some rooms in my house, and I did scanning and tried to contact with VM support to order WiFi pod, but each time I can’t explain to VM robots that I need simple pod (and I can get ...
Red light on Hub 3
I got back to my house yesterday after being away for four days. The hub light is staying red even after restarting, resetting and unplugging for half an hour.
VPN blocked?
A bit of a long shot, but is it possible that router settings could affect VPN access?A couple of days ago the latest Windows (10) updates were installed on my PC, and now after a restart, I am unable to log in to my VPN. I can't even get the login s...
