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Internet dropping out

Ellaroo81
Joining in

on ‎23-12-2023 21:37

Hi

 

I am hoping someone can help, i have a hub 3 and the internet keeps dropping out. I have checked the service status and all is fine with broadband and phone but tv issues. I have restarted the hub twice,the second time it took about 40mins to load up. Internet will stay on for a small amount of time 20mins to 2 hours then the phone symbol flashes red then internet cuts out again. Any ideas?

Thanks 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎23-12-2023 23:11

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Chris_W1
Forum Team
Forum Team

on ‎26-12-2023 13:51

Hi Ellaroo81, thanks for the message and welcome to the forums. 

I am sorry to hear that there is an issue with the service and this is not the experience which we want you to have. 

Would you be able to set up a BQM here and send us the results. ^Chris.

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