on 11-07-2021 15:40
My internet used to be amazing. I now have issues of slow connections or not connected at all when upstairs. Disconnects from various devices and causing lots of frustration for everyone. I have change box but no difference .
Answered! Go to Answer
on 11-07-2021 15:53
on 11-07-2021 15:53
on 11-07-2021 19:53
It’s a hub 3.0 internet box. Sometimes even when you are next to the hub it doesn’t work great either. Tv etc is all fine as connected with the Ethernet .
thanks for the reply.
on 12-07-2021 07:08
on 13-07-2021 16:47
Hi Kez00
Thanks for posting and welcome to the community.
I am sorry to hear of the broadband issues. From a system check ran, this requires a technician as some of your upstream levels are out of spec.
I'll send a PM now to get the details.
Best,
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on 14-07-2021 13:41
Thanks for joining me on PM @Kez00
Just to update the thread, the engineer visit was booked in.
This can be tracked, altered etc in your online account
Let us know how it goes
Best,
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