on 11-04-2022 12:51
I've been experiencing pretty terrible latency/packet loss since January. There has been several periods of respite but its back with a vengeance at the moment.
Equipment is a Superhub 2 running in modem mode and an Asus RTAX58u as a router. I have been running a BQM for several months with this configuration. I went back to using the just the Superhub, pin reset etc to check and there was no difference.
any help would be much appreciated
on 11-04-2022 17:42
This is the BQM now that its back to just the superhub. All cables checked. Surely this amount of packet loss suggests some kind of fault ?
on 12-04-2022 13:07
Is there anything I can do to diagnose further ?
This is getting on for half a month of barely useable internet connection, not the service I pay for, what is going on ?
on 12-04-2022 18:37
Same issues
Log is full of
12/04/2022 | 14:42:45 GMT | 84020200 | Lost MDD Timeout |
Downstream:
Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked | 1 | 138750000 Hz | 256 QAM | 3.8 dBmV | 37.6 dB | 12403578 | 73645 |
Locked | 2 | 146750000 Hz | 256 QAM | 3.8 dBmV | 37.6 dB | 22857140 | 1722 |
Locked | 3 | 154750000 Hz | 256 QAM | 3.6 dBmV | 37.4 dB | 5927782 | 1214 |
Locked | 4 | 162750000 Hz | 256 QAM | 3.7 dBmV | 35.8 dB | 1604899686 | 490379912 |
Locked | 5 | 170750000 Hz | 256 QAM | 3.6 dBmV | 35.6 dB | 1767403523 | 730105466 |
Locked | 6 | 178750000 Hz | 256 QAM | 3.3 dBmV | 36.6 dB | 1207852949 | 123946500 |
Locked | 7 | 186750000 Hz | 256 QAM | 3.0 dBmV | 37.1 dB | 680502640 | 1181947 |
Locked | 8 | 194750000 Hz | 256 QAM | 2.9 dBmV | 37.4 dB | 29037057 | 632 |
Upstream:
Upstream ChannelsLock StatusChannel IDFrequencyModulationTx PowerModeChannel BandwidthSymbol
RateLocked532600000 HzATDMA40.0 dBmV64QAM6400000 Hz5120 Ksym/secLocked625800000 HzATDMA39.5 dBmV32QAM6400000 Hz5120 Ksym/secLocked439400000 HzATDMA40.0 dBmV64QAM6400000 Hz5120 Ksym/secLocked346200000 HzATDMA40.3 dBmV64QAM6400000 Hz5120 Ksym/sec
on 14-04-2022 19:27
Hi khumphrey,
A warm welcome and thanks for posting on our community forums. Sorry to see that you've currently been experiencing issues with intermittent latency and packet loss. We understand the frustration this issue causes.
Remotely looking from our end, we can see that there is a minor issue with your downstream power levels which may be causing this issue.
As you last posted on Tuesday, how have things been for the last couple of days.
Kind regards Jodi.
on 19-04-2022 13:06
Booked an engineer who came and replaced the router and the connection between inside outside box.
Connection now seems much better and haven't had any issues since.
on 21-04-2022 13:08
Hello @khumphrey,
Thanks for the update on this, I am glad this is now working better for you.
Let us know if you need any further help in the future.
Many thanks,
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