Intermittent broadband

[erm_mackenzie]

Hi

For the past month my internet connection has been periodically dropping out throughout the day. It is usually only for a matter of seconds but while working at home has inevitably caused disruption  to meetings and connectivity. 

There is an intermittent service issue in my area - when will that be resolved?

Can you please help. 

Euan

[jbrennand]

A VM person will update you here but it may take a day or two and may not have more info than on thee “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[Ashleigh_C]

Hi there @erm_mackenzie

Thank you so much for your first post to our Community Forums and welcome to the team! 

I'm so sorry to hear you are facing these issues! 

I have been unable to locate your account via your forums details so have not been able to look into this outage directly, but can I just confirm how you were informed of the outage? 

Can I also just check if the intermittency issues you are facing are across wired, WiFi or both connections?

Thank you.

[erm_mackenzie]

All on wifi so I’ve bought an Ethernet cable to test if that’s better but it’s arriving tomorrow. I wasn’t informed it just drops off quite a lot and is very slow/intermittent despite internet speed checks saying my speed is very good. I then did a signal check on virgin and it said there was an intermittent signal issue in my area.

thanks, Euan 

[Zoie_P]

Hi Erm_Mackenzie, 

Thank you for your reply, please keep us posted, with how you get on. 

Zoie