on 24-02-2023 16:55
I'd appreciate it if someone could help explain some of my status log entries for my Hub 5.
Hub performance seems good, although it has recently rebooted itself on a couple of occasions.
Entries are:
Network Log
24-02-2023 00:38:22 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 19:30:33 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 331000000 | 5.3 | 42 | QAM 256 | 25 |
2 | 179000000 | 5 | 42 | QAM 256 | 6 |
3 | 187000000 | 5 | 42 | QAM 256 | 7 |
4 | 195000000 | 5.3 | 42 | QAM 256 | 8 |
5 | 203000000 | 5.2 | 42 | QAM 256 | 9 |
6 | 211000000 | 5.4 | 42 | QAM 256 | 10 |
7 | 219000000 | 5.4 | 42 | QAM 256 | 11 |
8 | 227000000 | 5.2 | 42 | QAM 256 | 12 |
9 | 235000000 | 5.2 | 42 | QAM 256 | 13 |
10 | 243000000 | 5 | 42 | QAM 256 | 14 |
11 | 251000000 | 5 | 42 | QAM 256 | 15 |
12 | 259000000 | 5 | 42 | QAM 256 | 16 |
13 | 267000000 | 5.2 | 42 | QAM 256 | 17 |
14 | 275000000 | 5.2 | 42 | QAM 256 | 18 |
15 | 283000000 | 5.3 | 42 | QAM 256 | 19 |
16 | 291000000 | 5.4 | 42 | QAM 256 | 20 |
17 | 299000000 | 5.2 | 42 | QAM 256 | 21 |
18 | 307000000 | 5.3 | 42 | QAM 256 | 22 |
19 | 315000000 | 5.3 | 42 | QAM 256 | 23 |
20 | 323000000 | 5.3 | 42 | QAM 256 | 24 |
21 | 339000000 | 5.2 | 42 | QAM 256 | 26 |
22 | 347000000 | 5.2 | 42 | QAM 256 | 27 |
23 | 355000000 | 5.2 | 42 | QAM 256 | 28 |
24 | 363000000 | 5.1 | 42 | QAM 256 | 29 |
25 | 371000000 | 5 | 42 | QAM 256 | 30 |
26 | 379000000 | 4.9 | 42 | QAM 256 | 31 |
27 | 387000000 | 4.8 | 42 | QAM 256 | 32 |
28 | 395000000 | 4.9 | 42 | QAM 256 | 33 |
29 | 403000000 | 5.1 | 42 | QAM 256 | 34 |
30 | 411000000 | 5.1 | 42 | QAM 256 | 35 |
31 | 419000000 | 5.1 | 43 | QAM 256 | 36 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 42 | 7 | 0 |
2 | Locked | 42 | 6 | 0 |
3 | Locked | 42 | 7974 | 7155 |
4 | Locked | 42 | 9 | 0 |
5 | Locked | 42 | 5 | 0 |
6 | Locked | 42 | 4 | 0 |
7 | Locked | 42 | 3 | 0 |
8 | Locked | 42 | 4 | 0 |
9 | Locked | 42 | 5 | 0 |
10 | Locked | 42 | 13 | 0 |
11 | Locked | 42 | 8 | 0 |
12 | Locked | 42 | 8 | 0 |
13 | Locked | 42 | 11 | 0 |
14 | Locked | 42 | 10 | 0 |
15 | Locked | 42 | 11 | 0 |
16 | Locked | 42 | 5 | 0 |
17 | Locked | 42 | 15 | 0 |
18 | Locked | 42 | 16 | 0 |
19 | Locked | 42 | 13 | 0 |
20 | Locked | 42 | 5 | 0 |
21 | Locked | 42 | 7 | 0 |
22 | Locked | 42 | 6 | 0 |
23 | Locked | 42 | 11 | 0 |
24 | Locked | 42 | 11 | 0 |
25 | Locked | 42 | 5 | 0 |
26 | Locked | 42 | 8 | 0 |
27 | Locked | 42 | 7 | 0 |
28 | Locked | 42 | 14 | 0 |
29 | Locked | 42 | 8 | 0 |
30 | Locked | 42 | 6 | 0 |
31 | Locked | 43 | 7 | 0 |
Thanks in anticipation.
Answered! Go to Answer
on 24-02-2023 17:01
You need to post the Upstream as well. There is noise on the Downstream, as noted by the PostRS errors, one for VM to fix.
The US profile changing is most likely down to noise on the line, as it's moving profiles to cope.
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on 24-02-2023 17:01
You need to post the Upstream as well. There is noise on the Downstream, as noted by the PostRS errors, one for VM to fix.
The US profile changing is most likely down to noise on the line, as it's moving profiles to cope.
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on 24-02-2023 17:04
Thanks for the quick response. Upstream is:
Upstream bonded channels
0 | 49600000 | 47.5 | 5120 | QAM 16 | 1 |
1 | 43100000 | 47 | 5120 | QAM 16 | 2 |
2 | 36600000 | 46.8 | 5120 | QAM 16 | 3 |
3 | 30100000 | 46.8 | 5120 | QAM 16 | 4 |
4 | 23600000 | 46.3 | 5120 | QAM 16 | 9 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 2 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 1 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 11 | 0 |
on 24-02-2023 17:09
Your US should all be QAM64, and being QAM16 is another sign of the Hub dropping down to cope with line faults. Also too many T3 timeouts IMHO,
VM will need to send a technician to resolve unless there is a local fault. Wait here a day or two for a VM Mod to pick this up.
In the meantime, check all the connections, from the Hub to outside are all finger tight. Loose connections can cause noise ingress.
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on 24-02-2023 17:13
Thanks again. Thought it looked odd but wasn't what the issue was.
I'm new to the forum. You say a VM moderator will pick this up, so no need for me to contact VM directly?
on 24-02-2023 17:15
If you can wait a few days, a VM Mod will respond. If you need this sorted any faster, then you will need to ring in.
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on 24-02-2023 17:18
on 27-02-2023 11:42
Hi @chromen, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼
No problem! Let us know how the connection goes over the next few days / weeks and we can analyse from there.
Keep us updated.
Kind regards,
Ilyas.
on 27-02-2023 14:35
Thank you for making contact.
No improvement according to the hub status messages and upstream and downstream data. Number of critical error messages and repeated changing of channels presumably in an attempt to mitigate the noise issues.
Think it needs fixing asap.
on 28-02-2023 08:54
Still critical errors on log. Noise issues. Channel changes. QAM 16
Is it specific to me or a more general problem?
Network Log
28-02-2023 05:40:19 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-02-2023 04:36:31 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-02-2023 02:56:00 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-02-2023 06:16:30 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-02-2023 04:08:53 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2023 18:43:13 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2023 16:49:29 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2023 16:44:26 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2023 16:41:12 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2023 16:36:09 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-02-2023 19:23:35 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-02-2023 14:55:57 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-02-2023 12:14:00 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-02-2023 12:08:56 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-02-2023 01:42:10 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-02-2023 00:38:22 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 19:30:33 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 16:07:52 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 14:25:41 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 14:24:00 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 14:18:57 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 13:57:42 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 13:52:39 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 09:45:00 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 08:41:11 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 06:54:46 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 06:49:43 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 03:22:08 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-02-2023 02:18:20 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
22-02-2023 22:58:02 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
22-02-2023 15:20:19 | notice | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
21-02-2023 06:09:00 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Upstream bonded channels
0 | 49600000 | 47 | 5120 | QAM 16 | 1 |
1 | 43100000 | 46.8 | 5120 | QAM 16 | 2 |
2 | 36600000 | 46.5 | 5120 | QAM 16 | 3 |
3 | 30100000 | 46.5 | 5120 | QAM 16 | 4 |
4 | 23600000 | 45.8 | 5120 | QAM 16 | 9 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 2 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 1 |
3 | ATDMA | 0 | 0 | 16 | 0 |
4 | ATDMA | 0 | 0 | 19 | 0 |
Downstream bonded channels
1 | 331000000 | 5.7 | 42 | QAM 256 | 25 |
2 | 179000000 | 5.4 | 42 | QAM 256 | 6 |
3 | 187000000 | 5.4 | 42 | QAM 256 | 7 |
4 | 195000000 | 5.7 | 42 | QAM 256 | 8 |
5 | 203000000 | 5.6 | 42 | QAM 256 | 9 |
6 | 211000000 | 5.8 | 42 | QAM 256 | 10 |
7 | 219000000 | 5.8 | 42 | QAM 256 | 11 |
8 | 227000000 | 5.6 | 42 | QAM 256 | 12 |
9 | 235000000 | 5.6 | 42 | QAM 256 | 13 |
10 | 243000000 | 5.4 | 42 | QAM 256 | 14 |
11 | 251000000 | 5.4 | 42 | QAM 256 | 15 |
12 | 259000000 | 5.4 | 42 | QAM 256 | 16 |
13 | 267000000 | 5.6 | 42 | QAM 256 | 17 |
14 | 275000000 | 5.6 | 42 | QAM 256 | 18 |
15 | 283000000 | 5.7 | 42 | QAM 256 | 19 |
16 | 291000000 | 5.8 | 42 | QAM 256 | 20 |
17 | 299000000 | 5.6 | 42 | QAM 256 | 21 |
18 | 307000000 | 5.8 | 42 | QAM 256 | 22 |
19 | 315000000 | 5.7 | 42 | QAM 256 | 23 |
20 | 323000000 | 5.7 | 42 | QAM 256 | 24 |
21 | 339000000 | 5.7 | 42 | QAM 256 | 26 |
22 | 347000000 | 5.6 | 42 | QAM 256 | 27 |
23 | 355000000 | 5.7 | 42 | QAM 256 | 28 |
24 | 363000000 | 5.6 | 42 | QAM 256 | 29 |
25 | 371000000 | 5.4 | 42 | QAM 256 | 30 |
26 | 379000000 | 5.4 | 42 | QAM 256 | 31 |
27 | 387000000 | 5.3 | 42 | QAM 256 | 32 |
28 | 395000000 | 5.5 | 42 | QAM 256 | 33 |
29 | 403000000 | 5.6 | 42 | QAM 256 | 34 |
30 | 411000000 | 5.7 | 42 | QAM 256 | 35 |
31 | 419000000 | 5.6 | 42 | QAM 256 | 36 |
Downstream bonded channels
1 | Locked | 42 | 14 | 0 |
2 | Locked | 42 | 51 | 1 |
3 | Locked | 42 | 14409 | 12617 |
4 | Locked | 42 | 10 | 0 |
5 | Locked | 42 | 9 | 0 |
6 | Locked | 42 | 6 | 0 |
7 | Locked | 42 | 3 | 0 |
8 | Locked | 42 | 5 | 0 |
9 | Locked | 42 | 7 | 0 |
10 | Locked | 42 | 16 | 0 |
11 | Locked | 42 | 10 | 0 |
12 | Locked | 42 | 8 | 0 |
13 | Locked | 42 | 17 | 0 |
14 | Locked | 42 | 13 | 0 |
15 | Locked | 42 | 17 | 0 |
16 | Locked | 42 | 11 | 0 |
17 | Locked | 42 | 16 | 0 |
18 | Locked | 42 | 20 | 0 |
19 | Locked | 42 | 18 | 0 |
20 | Locked | 42 | 14 | 0 |
21 | Locked | 42 | 11 | 0 |
22 | Locked | 42 | 11 | 0 |
23 | Locked | 42 | 14 | 0 |
24 | Locked | 42 | 14 | 0 |
25 | Locked | 42 | 8 | 0 |
26 | Locked | 42 | 14 | 0 |
27 | Locked | 42 | 16 | 0 |
28 | Locked | 42 | 18 | 0 |
29 | Locked | 42 | 18 | 0 |
30 | Locked | 42 | 12 | 0 |
31 | Locked | 42 | 16 | 0 |