on 16-09-2020 20:17
My hub fell over and broke this week. I no longer have any wifi. I just need to order a new hub. How can I do this please. There is no obvious place to order one or speak to a human being to order one. Please help!
on 16-09-2020 20:21
You can contact VM to report the problem using ...
Pre-installation & Delivery team on 08000 521 734
Activation number on 0800 953 9500
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
on 21-09-2020 12:29
Hello Jeanette63
Sorry to hear your hub fell over
I can see that this has now been replaced
How are things looking now?
Do you still need help at all
Gareth_L
on 21-09-2020 13:13
on 21-09-2020 13:29
Hi Jeanette63
I can get this sorted for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 21-09-2020 15:20
Hello Jeanette63
I have just replied by private message with the appointment time
Can you please let us know how the visit goes
Gareth_L
on 21-09-2020 17:29
on 23-09-2020 13:04
Hello Jeanette63
Quick message just to see how the visit went with the engineer
Did you get everything sorted
Gareth_L
on 14-11-2020 05:26
Hi Gareth
ive been in touch with the CS team about getting an upgrade to the new Hub 4 and I must admit I haven’t been impressed by how I have been treated.
Working from home has become painful to the point that I’m offline for half an hour at a time and when connected I’m dropping off video calls constantly. I also am suffering from wifi issues in the back room of a 2 bed apartment which is not far from the router!
As a loyal customer I would really appreciate it if you could fast track me for the upgrade programme for the Hub4.
thanks
roddy
on 14-11-2020 09:42
@Mckrod wrote:Hi Gareth
ive been in touch with the CS team about getting an upgrade to the new Hub 4 and I must admit I haven’t been impressed by how I have been treated.
Working from home has become painful to the point that I’m offline for half an hour at a time and when connected I’m dropping off video calls constantly. I also am suffering from wifi issues in the back room of a 2 bed apartment which is not far from the router!
As a loyal customer I would really appreciate it if you could fast track me for the upgrade programme for the Hub4.
thanksroddy
The Hub4 is no better than the hub3. If anything it’s worse.