on 08-07-2021 14:18
Good afternoon Virgin Media community.
I have constant internet outages throughout the day/night. Is there anything I can do to remediate this?
Running the Hub 3.0. Logs show that at the time of the outages I get "RCS Partial Service"
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 202750000 | -2.5 | 37 | 256 qam | 9 |
2 | 138750000 | -2.7 | 36 | 256 qam | 1 |
3 | 146750000 | -2.5 | 36 | 256 qam | 2 |
4 | 154750000 | -2.5 | 36 | 256 qam | 3 |
5 | 162750000 | -2.5 | 36 | 256 qam | 4 |
6 | 170750000 | -2.4 | 36 | 256 qam | 5 |
7 | 178750000 | -2.2 | 36 | 256 qam | 6 |
8 | 186750000 | -2.2 | 37 | 256 qam | 7 |
9 | 194750000 | -2.2 | 37 | 256 qam | 8 |
10 | 210750000 | -2.7 | 36 | 256 qam | 10 |
11 | 218750000 | -2.7 | 36 | 256 qam | 11 |
12 | 226750000 | -2.7 | 32 | 256 qam | 12 |
13 | 234750000 | -2.9 | 38 | 256 qam | 13 |
14 | 242750000 | -3.2 | 37 | 256 qam | 14 |
15 | 250750000 | -3.5 | 37 | 256 qam | 15 |
16 | 258750000 | -3.7 | 37 | 256 qam | 16 |
17 | 266750000 | -3.7 | 38 | 256 qam | 17 |
18 | 274750000 | -4 | 38 | 256 qam | 18 |
19 | 282750000 | -4 | 38 | 256 qam | 19 |
20 | 290750000 | -4.4 | 37 | 256 qam | 20 |
21 | 298750000 | -4.2 | 37 | 256 qam | 21 |
22 | 306750000 | -4.5 | 38 | 256 qam | 22 |
23 | 314750000 | -4.5 | 38 | 256 qam | 23 |
24 | 322750000 | -4.5 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 6 | 0 |
2 | Locked | 36.6 | 7 | 0 |
3 | Locked | 36.6 | 9 | 0 |
4 | Locked | 36.6 | 7 | 0 |
5 | Locked | 36.6 | 8 | 0 |
6 | Locked | 36.6 | 11 | 0 |
7 | Locked | 36.6 | 9 | 0 |
8 | Locked | 37.6 | 8 | 0 |
9 | Locked | 37.6 | 7 | 0 |
10 | Locked | 36.6 | 7 | 0 |
11 | Locked | 36.3 | 115 | 0 |
12 | Locked | 32.9 | 8725949 | 3308985 |
13 | Locked | 38.6 | 10 | 0 |
14 | Locked | 37.6 | 7 | 0 |
15 | Locked | 37.6 | 5 | 0 |
16 | Locked | 37.6 | 6 | 0 |
17 | Locked | 38.6 | 6 | 0 |
18 | Locked | 38.6 | 7 | 0 |
19 | Locked | 38.6 | 6 | 0 |
20 | Locked | 37.6 | 15 | 0 |
21 | Locked | 37.6 | 6 | 0 |
22 | Locked | 38.9 | 5 | 0 |
23 | Locked | 38.6 | 4 | 0 |
24 | Locked | 38.6 | 6 | 0 |
on 08-07-2021 14:49
on 08-07-2021 14:56
on 08-07-2021 15:03
Thanks John, will do.
Network Log
Time Priority Description
08/07/2021 15:00:57 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 14:16:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 14:15:30 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 13:50:27 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 13:50:10 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 09:08:58 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 09:08:19 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:33:11 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:33:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:26:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:26:2 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:21:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:14:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:14:35 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:01:20 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 02:26:22 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 02:26:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 19:45:59 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 36.8 | 5120 | 64 qam | 7 |
2 | 39400000 | 36.8 | 5120 | 64 qam | 8 |
3 | 53700097 | 37 | 5120 | 64 qam | 6 |
4 | 60300000 | 37.3 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
08-07-2021 15:08 - edited 08-07-2021 15:09
Logs look dreadful.
In the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
https://www.thinkbroadband.com/broadband/monitoring/quality
on 08-07-2021 17:30
Thanks John. Oddly enough it was fine when first installed and few months after the outages started to appear more and more often.
I've done as advised and replugged/tightened the cabling, checked the boxes etc. Just had one outage again (4th one today that I've experienced)
https://www.thinkbroadband.com/broadband/monitoring/quality/share/aa3461a58cd0a4900b90002069b91ebdf0abd354
on 08-07-2021 18:04
on 08-07-2021 21:39
Thanks for all the help so far John. Logs have nothing at that time but it seems the hub just rebooted itself for no reason as all devices dropped off and when I did manage to get back onto the router uptime was 5mins.
Really great to know about the graph and a good way to fight VM when they say it's all fine.
Only using the hub at the moment as previously Vodafone worked perfectly for like 2-3years. I think it might be worth getting some decent Cisco or Mikrotik AP to run off the hub in modem mode in case this is due to some resource exhaustion on the hub or some sort of bug. At this point I'm willing to try anything really as WFH with these drops is beginning to be impossible.
on 09-07-2021 08:31
Yet another outage.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/aa3461a58cd0a4900b90002069b91ebdf0abd354
This time logs show reason:
Time Priority Description
09/07/2021 08:02:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 202750000 | -2.2 | 37 | 256 qam | 9 |
2 | 138750000 | -2.4 | 37 | 256 qam | 1 |
3 | 146750000 | -2.2 | 36 | 256 qam | 2 |
4 | 154750000 | -2.2 | 36 | 256 qam | 3 |
5 | 162750000 | -2.2 | 36 | 256 qam | 4 |
6 | 170750000 | -2 | 36 | 256 qam | 5 |
7 | 178750000 | -2 | 36 | 256 qam | 6 |
8 | 186750000 | -2 | 37 | 256 qam | 7 |
9 | 194750000 | -2 | 38 | 256 qam | 8 |
10 | 210750000 | -2.2 | 38 | 256 qam | 10 |
11 | 218750000 | -2.4 | 38 | 256 qam | 11 |
12 | 226750000 | -2.4 | 38 | 256 qam | 12 |
13 | 234750000 | -2.5 | 38 | 256 qam | 13 |
14 | 242750000 | -2.9 | 38 | 256 qam | 14 |
15 | 250750000 | -3.2 | 38 | 256 qam | 15 |
16 | 258750000 | -3.4 | 38 | 256 qam | 16 |
17 | 266750000 | -3.4 | 38 | 256 qam | 17 |
18 | 274750000 | -3.7 | 38 | 256 qam | 18 |
19 | 282750000 | -3.7 | 38 | 256 qam | 19 |
20 | 290750000 | -4 | 37 | 256 qam | 20 |
21 | 298750000 | -4 | 38 | 256 qam | 21 |
22 | 306750000 | -4.2 | 38 | 256 qam | 22 |
23 | 314750000 | -4 | 38 | 256 qam | 23 |
24 | 322750000 | -4.2 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 5 | 0 |
2 | Locked | 37.3 | 0 | 0 |
3 | Locked | 36.6 | 5 | 0 |
4 | Locked | 36.3 | 4 | 0 |
5 | Locked | 36.6 | 0 | 0 |
6 | Locked | 36.6 | 5 | 0 |
7 | Locked | 36.6 | 5 | 0 |
8 | Locked | 37.3 | 4 | 0 |
9 | Locked | 38.6 | 6 | 0 |
10 | Locked | 38.6 | 5 | 0 |
11 | Locked | 38.9 | 6 | 0 |
12 | Locked | 38.6 | 5 | 0 |
13 | Locked | 38.6 | 5 | 0 |
14 | Locked | 38.6 | 0 | 0 |
15 | Locked | 38.6 | 0 | 0 |
16 | Locked | 38.6 | 5 | 0 |
17 | Locked | 38.6 | 5 | 0 |
18 | Locked | 38.6 | 5 | 0 |
19 | Locked | 38.6 | 4 | 0 |
20 | Locked | 37.6 | 5 | 0 |
21 | Locked | 38.6 | 6 | 0 |
22 | Locked | 38.6 | 5 | 0 |
23 | Locked | 38.6 | 3 | 0 |
24 | Locked | 38.6 | 5 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 36.5 | 5120 | 64 qam | 7 |
2 | 39400000 | 36.5 | 5120 | 64 qam | 8 |
3 | 53700000 | 36.8 | 5120 | 64 qam | 6 |
4 | 60300000 | 36.8 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 10-07-2021 14:26
Hi PaulStr
Thanks for posting and welcome to the community.
My apologies for the broadband issue. I've checked the system and all the levels are fine, no issues or area outages.
Please could you try a PIN reset for me and then monitor the connection?
Best,
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