on 28-11-2022 07:13
So, for the past few weeks this has been getting worse.
Wifi dropping out during meetings, during films.
Wifi devices unable to hold on to their connection
Factory resets, changed channels, not helped.
Speed always good, no ethernet issues.
Help?
Answered! Go to Answer
on 01-12-2022 07:06
See where this Helpful Answer was posted
on 30-11-2022 09:43
Hi @PAUL7873
Thanks for posting on our community forum and a big warm welcome with this being your first post. Sorry to hear about the broadband issues.
Have you noticed if you experience the dropouts in certain parts of the house or are these completely random?
Regards
New around here? Check out the do's and don'ts, in our Community FAQs
on 30-11-2022 10:06
Anywhere in the house at any time of day.
on 30-11-2022 10:43
Post the power levels, Pre and PostRS errors and network log from the Hub.
Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 30-11-2022 11:04
Thank you for this reply, however none of this makes any sense to me. I am not very computer literate...
on 01-12-2022 07:01
that's all I got so far
on 01-12-2022 11:23
on 01-12-2022 11:33
