CM Connect cannot find Hub 3

[THanslow]

I changed my package to become a Volt customer as I saw I can get some free Wifi pods as a benefit but am required to run a test on my hub 3 via the VM Connect app. Unfortunately despite being connected to my wifi and it working on my device the app wont find the Hub, I've tried to delete and reinstall the app but nothing seems to get the app to recognise my hub 3.

[Adduxi]

The app can be temperamental at times.  If you wait here a couple of days a VM Mod will pick this up and discuss directly with you. 

[Reece_MH]

Hi THanslow 👋

Thanks for posting, and welcome to the Forums.

I'm sorry to hear you've had some trouble with the VM Connect App and the pairing to your Hub. I've taken a look at things on our side, and can see that you have been able to resolve this, and get further support on the issue.

Please do let us know if you have any further issues, and we'll be happy to help.

Thanks,