on 01-04-2022 12:13
My broadband is unusable, it keeps dropping packets and has very high latency when it's not dropping packets
Link to live graph: https://www.thinkbroadband.com/broadband/monitoring/quality/share/b31d5647a51df09876eca96b431d471fc9...
I am in Area ref 15 (London)
VM says there is no outage
This has been happening for over 2 weeks. 2 Weeks ago there was a known outage that was apparently fixed the same day, but my connection has not improved since.
I am sick and tired of having to post on this forum to get any sort of assistance, I am looking forward to the end of my contract to switch to a different provider, Sky just started operating in my area thankfully.
on 01-04-2022 16:08
on 11-04-2022 11:18
on 11-04-2022 11:20
Bump...
I've posted this a WEEK ago and no one from VM deigned to check up with me, eventhough their phone/online support says to post on the forum to get assistance
This ISP is a joke, I can't wait to be out of my contract and go with Sky
on 11-04-2022 11:30
Can't even access my billing section to see how long until I can cancel this ridiculously bad service...
Hows does a tech company of this size can be so useless?
on 13-04-2022 12:51
Hi DontSubToVM,
Thank you for your post and I am sorry to hear u are still having issues. I can see from our systems you are affected by an SNR outage the estimated fix date is 18 APR 2022 at 15:00. I am sorry for any inconvenience and frustration this may cause.
Zoie