DontSubToVM
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Re: Virgin Media Broadband still as unreliable as usual, if you see this and consider going with VM, DO NOT
You're one of the lucky ones. I was chatting with the engineer they sent yet again and he was saying how some rare VM customers never have any issues. He showed me on his little device the website they use to see their customer service quality and mine was obviously horrible (it was clear how often it disconnected, something like 500+ in the last 7 days, with some lasting 20+ minutes) I haven't had stable reliable broadband EVER with virgin, and I have been a customer for 4+ years now. I rely on my broadband for work and for my hobbies. I have had to purchase additional data for my phone to use on my computer and TV because VM is unable to provide me the service I am paying for. I will be filing a complaint and expect compensation. If nothing is fixed nor compensated, ombudsman will be involved to get this for me. Sick and tired of big companies just cashing the contractual membership and not delivering the service we pay for.30Views0likes1CommentRe: Virgin Media Broadband still as unreliable as usual, if you see this and consider going with VM, DO NOT
The private message I received was just asking about account detail so they can check on their end what's going on. It's the same song and dance every single time, and every single time my service is still as bad as it was before. I have had nothing but issues with VM, I have never felt satisfied with the service, nor did I ever receive the service I paid for (the speed advertised are false, and even the speed in the fine prints that they contractually promise you you will never get) I have already booked yet another engineer visit to get this issue fixed (temporarily as it seems VM is unable to do their job), this thread is for anyone looking into subbing to VM. Don't sub to VM. It's nothing but pain.45Views0likes0CommentsVirgin Media Broadband still as unreliable as usual, if you see this and consider going with VM, DO NOT
Title. Engineer came 3 weeks ago after complete loss of service (even though hub and website said all is fine) Engineer confirmed issue with wiring at the exchange (because other engineers don't give a f about doing their job properly and overload your connection) and fixed it for me Not even 2 weeks later I dont have broadband again. Went away for a week, and it's now intermittent at best. So Im back to using cellular data. I am logging every outage and loss of service and will involve ombudsman to help me claim compensation. I am sick and tired to be forced to use VM because they have the monopoly on fibre in my area and not getting the services I pay a premium for.111Views0likes5Comments403 Forbidden when I want to pay, VM is ignoring requests and keeps adding late fees
I feel like Im going crazy For the past 3 months I haven't been able to pay my bills The payments page give me a 403 Forbidden error whenever I try to login to pay I reached out to customer service several times, I never gotten a reply or call back, but I keep getting emails saying they've added late payment fees. This is my last attempt to reach out to Virgin Media before getting Ombudsman involved. There is paper trail of me trying to resolve this issue for a while and VM not acknowledging any of my requests.50Views0likes2Comments