Virgin Media Broadband still as unreliable as usual, if you see this and consider going with VM, DO NOT

Hi DontSubToVM 

Welcome to our forums, and sorry to hear you are having intermittent issues with our service. This is not the level of service we look to provide, and we want to best help from here. We would be happy to run some tests on your service to work on a resolution. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

The private message I received was just asking about account detail so they can check on their end what's going on. It's the same song and dance every single time, and every single time my service is still as bad as it was before.

I have had nothing but issues with VM, I have never felt satisfied with the service, nor did I ever receive the service I paid for (the speed advertised are false, and even the speed in the fine prints that they contractually promise you you will never get)

I have already booked yet another engineer visit to get this issue fixed (temporarily as it seems VM is unable to do their job), this thread is for anyone looking into subbing to VM. Don't sub to VM. It's nothing but pain.

I have been with Virgin for about 5 years now. Had the occasional issue that got solved relatively quickly so was happy. I used to get 1000+Mbps Download and around 60-80Mbps Upload, with very stable connection. HOWEVER, since January this year my connection has been GODAWFUL. I stream to Twitch 3 times a week and even after having to turn down my OBS upload settings to 4Mbps, I regularly struggle to maintain this speed and have multiple complete dropouts per stream. 

 Virgin have been pretty much useless. 5 Engineer visits and 2 cable repulls later, the engineers all seem to agree that it's a problem for the mythical "Network team" who appear to reside in an alternate dimension with no communication abilities, no idea of timeframes, no idea of what is causing a problem, and no solution to a problem that has been happening for 6 months.
 I complained to the Ombudsman, who were super unhelpful. They basically said that because Virgin had "attempted" to fix the issue, there was nothing they could do. So Virgin's "resolution" was to offer me £300 or kindly waive the disconnection/contract cancellation fee.
This was back in July, and my internet is just as terrible. If I had ANY alternative supplier who could offer me stable upload speed I would be long gone, am staying with Virgin until I move, and if another capable provider pops up in the mean time, I will be moving immediately.

Tl-DR: Virgin are great when there are no issues. But If you have an issue that can't be solved with new cables, they are useless.

You're one of the lucky ones. I was chatting with the engineer they sent yet again and he was saying how some rare VM customers never have any issues.

He showed me on his little device the website they use to see their customer service quality and mine was obviously horrible (it was clear how often it disconnected, something like 500+ in the last 7 days, with some lasting 20+ minutes)

I haven't had stable reliable broadband EVER with virgin, and I have been a customer for 4+ years now. I rely on my broadband for work and for my hobbies. I have had to purchase additional data for my phone to use on my computer and TV because VM is unable to provide me the service I am paying for.

I will be filing a complaint and expect compensation. If nothing is fixed nor compensated, ombudsman will be involved to get this for me. Sick and tired of big companies just cashing the contractual membership and not delivering the service we pay for.