Forum Discussion

markd22's avatar
markd22
Joining in
19 days ago

WiFi unreliable

WiFi unreliable    

(I have already searched posts about WiFi, but wasn't able to find one which answered my question.)

Yesterday, I got a new laptop, which I am very pleased with. I tested my Internet download speed via WiFi, and got 133 Mbs, which I was a bit surprised about, as I am on a 100 Mbs package.

However, today it says 'No internet', even though WiFi is ticked on in Settings. It works fine when connected via Ethernet cable. Anyway, I wasted an hour or two checking settings on my laptop, to no avail.

A while later, I checked my emails, and there was one from Virgin Media, inviting me to try the Virgin Media Connect app:

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https://www.virginmedia.com/the-edit/tech-and-connectivity/connect-app

Download the Virgin Media Connect app: How you can manage your WiFi in your home

[near the foot of the page, it says:]
*We are currently experiencing some issues with the pause/unpause feature on the Hub 5x. You may experience some issues when using this feature with this particular type of Hub. We’re working hard in the background to fix this ASAP. Apologies for any inconvenience.
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I haven't downloaded the app, or used the pause/unpause feature on whichever kind of Hub I have got. But the email set me thinking. The WiFi icon is not currently showing on my mobile phone. WiFi does sometimes work on my mobile, when it is in the mood - I know because it has downloaded a couple of system updates via WiFi.

WiFi being a bit moody on the mobile hadn't really bothered me before, because I don't really use it for much, other than phone calls and photos. Plus I am not very good at smartphones, and I assumed there was probably some obscure setting somewhere that I had got wrong.

But now I am thinking, it may not be my phone, it may be Virgin Media WiFi that is flakey.  I would like to get it sorted, because half the point of getting a laptop was to be able to use it away from my existing desktop / Ethernet setup.

Any suggestions about how to sort the WiFi?

With thanks, Mark

  • legacy1's avatar
    legacy1
    Alessandro Volta
    19 days ago

    Yep get a better wifi router with 1Gb ports and put hub in modem mode

    Too many posts about this and VM are none the wiser and yet other ISP do it better VM cost cutting the hardware or lack of firmware testing that the only sure thing that works right is modem mode. at which point VM might as well not do wifi and source 3rd party router at a cost if people want them and just give us a modem.     

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    16 days ago

    Hi markd22 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your service. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina