WIFI connection unreliable

Question

My virgin media WIF is supplied by a Hub 5 router and I use 3 Devolo adapters to create a mesh network in an effort to provide a consistent signal throughout my house.

Despite this my wife has a constant problem with connecting her phone and work laptop to the WIFI and regularly has to use her data allowance to connect.

All the Devolo adapters confirm they are connected to the correct WIFI as does her phone and laptop.

The router is located in an upstairs room and the room she is located in has a Devolo adapter so I really can't understand why she has this problem.

I use my laptop in the same room as the router and am connected by ethernet cable so I don't have problems with connection. My phone doesn't seem to have a problem connecting when I move around the house either so again I cannot see why she has issues connecting to the WIFI.

Does anybody have any advice on why this is happening and how to resolve it?

Client62 · Answer

Given the kit you have I would not want an inferior VM Pod in the house at all.

There is already a Devolo adapter in the room ( with the wife's laptop ).

Review the placement of the Develo Mesh units.

The installation guide would have mentioned that Wi-Fi Repeaters need to be placed
mid way between the ISP's Hub and the place to be covered.

Placing a Wi-Fi Mesh or Repeater close to the laptop may well introduce another Wi-Fi hop
needlessly degrading speed and adding latency.

Statler · Answer

Just downloaded VM Connect app and carried out speed checks in every room. Readings are over 300 Mbps in almost all rooms. One spot in the room she uses most is giving a reading of 54 Mbps but not where she sits which gives a reading of 292Mbps.

All those readings suggest not a problem with the WIFI signal throughout the house so could it be the settings on her phone and laptop?

I am getting a VM WIFI pod delivered so will locate it in the room she uses most often. There is already a Devolo adapter in the room so is this going cause a conflict does anybody know?

jbrennand · Answer

Devolo kit is usually high price and spec - what model/type/numbers are you using?

Statler · Answer

I have a Devolo Mesh WiFi 2 whole house WiFi kit which uses 3 adapters with one plugged in downstairs and the other two in rooms upstairs.

Another issue I have is the JVC TV that is plugged into one of the upstairs adapters via ethernet cable does not provide a consistent picture as it keeps pixelating and it cannot access the internet. I thought that the whole point of using a Devolo system via the electrical circuit is it would provide a strong signal and consistent picture with internet access.

Tudor · Answer

Is the first Devolo adapter connected by Ethernet cable to the hub or is it relying on the Hub’s WiFi signal?

The first unit should be connected via an Ethernet cable and it’s best to run them in modem mode, not router mode as you have described.

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WIFI connection unreliable

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