on 11-05-2022 15:56
When I try to access the virgin app it doesn’t recognise my email or password. If I then try to reset password, it does not recognise my email address either. Feel I just keep going round in circles. Any help would be greatly appreciated
on 11-05-2022 19:57
Hi Mdavidson123,
Thank you for reaching out to us in our community and welcome, sorry to hear you aren't able to log into your online app due to the Email not being recognised, when you set up your online account did you get a verification Email?
Regards
Paul.
on 11-05-2022 20:10
No I don’t remember getting a verification email
on 11-05-2022 23:53
Hi Paul,
I don’t recall getting an email
on 12-05-2022 08:21
Hello @Mdavidson123,
No problem, thanks for confirming this.
Have you checked your spam/junk folders? Sometimes they can get lost in there.
Many thanks,
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