Can't sign up: You can't use that password. Please choose another.

[VM_user_535345]

New broadband customer. Can't sign up because of this password issue.

I have tried many variations of passwords but the website is clearly just broken!

Could someone please PM me to resolve this?

[John_GS · Accepted solution]

Hi @VM_user_535345

Thanks for posting and welcome to the community.

Sorry to hear of the registration issues. Can you confirm, the email address you want to use, does it have any special characters in it? If so, we would need an email address that doesn't have that in order to be able to register. 

Best wishes,

[VM_user_535345]

Thanks, that seems to have done the trick. The error message is just misleading.

[Ashleigh_C]

That's great to hear and we are so sorry for any confusion @VM_user_535345 

Thank you for letting us know and please do pop back to the forums should you need any help in the future. 

[Justyb]

Please can I ask how you got this issue resolved as I have not been able to register for 2 weeks and not getting any guidance or resolution from Virgin

[VM_user_535345]

Does your email address have any non-alphanumeric characters in it? I had to use an email address with letters only.