Setting up new account - passwords not being accepted

[Seagull79]

Having changed my package, I have been sent a SIM card for Virgin Mobile.  When I try to set up a mobile account, I put in a password which has all the criteria and the frame of the field turns green and says it is a good password.  However, when I hit submit, I get an error stating:

Please double check your password follows the rules.

Please try again.

I have tried various passwords which all come up as 'Good' without success.

Any way out of this loop?

Thanks

[will_get_there]

Yeah, i'm having that problem too, really annoying as I'm thinking of leaving anyway !

[Kath_F]

Hi will_get_there, 

Thanks for your post and welcome to the forums. It's great having you on board with us although we are sorry to hear you're thinking of leaving us. 

We're also sorry to hear that you're having an issue setting up a new Virgin Mobile account. 

Just a few questions to confirm:

• Do you have a standalone VM SIM or is this part of an Oomph or Volt package that you took out?
• When clearing your cache and cookies on your browser and trying again, do you get anything different?
• Are you trying to register on a Mobile Device or a PC/Laptop?
• Can you try on another browser or through the app directly?

Pop back and let us know how you get on. 

Thanks,