ContributionsMost RecentMost LikesSolutionsRe: Constant SPAM I have checked the settings, I have numerous filters I have set myself as the standard ones are so poor. I have worked with web filtering systems for over 20 years and if these were my systems the either somebody needs to review the master system filters or I would find a new supplier. It is not just one mailbox - it is on all of the family mailboxes associated with my account Sky Racing through TV Go Some praise for VM here. Sky have never enabled Sky Racing through there app for Sky Sports subscribers so it was a pleasant surprise to see that it is now available through TV to Go. Thanks to VM for this. Re: Constant SPAM Hi Sabrina, No, still a constant stream of SPAM, either various AV software and the latest is Healthsocks. My telephone email client does a much better job of filtering these which is why the VM filter seems in desperate need of an upgrade or replacing. Kind regards Constant SPAM Have VirginMedia turned off the SPAM filter? It hasn't been great for ages but recently the volume of very obvious SPAM getting through is ridiculous. My McAfee account seems to be expiring every two hours according to the content of the emails. I try to block them but they use multiple variations on the sender address but any half decent content filter should be able to spot these. Re: Keep getting dodgy emails from something@something.fathom-labs.io VM seem to have given up with proper SPAM management as so much comes through that any decent SPAM filter should pick up. Re: cant log in to sky on PC Seems like there is still an issue as I can't log into the SkySports app this morning with my VM login. Assume it is an authentication issue that VM need to sort Re: Can no longer access hub 4 Hi Steven, I have been able to carry out the hard reset and, eventually, managed to get into the hub (it took a couple of reboots as it seemed to hang after doing an upgrade). I am seeing higher than expected jitter on my connection using the VM Speed test tool. Checking regularly over an hour, it is mainly between 3.1ms and 4.5ms with a low of 1.5 and a high of 7.4. Could the high jitter rates be causing the issues I have where I find connection quality drops intermittently - especially when on home meeting applications? Kind regards, Jarrett Re: Can no longer access hub 4 Sorry for the delayed reply but the VM email system but the notification of a response into my SPAM folder🙄 The answer below has allowed me to see the hub but I cannot get in as the password keeps being rejected. I need to find a suitable time to do a hard reset and then test the system from there. I don't have pods at the moment but couldn't access the hub to switch it back into router mode to do the tests. Kind regards Re: Can no longer access hub 4 Thanks - I realise that but the suggestion there causes me concerns I don’t want to risk the hard reset as if it switched me back into router mode and I still can’t get into the admin console then I lose my current network and ability to work from my home office. Can no longer access hub 4 I have my Hub 4 in modem mode with a Tenda Mesh network. I’m having some issues in one of the rooms so was looking to switch to the VM Wi-Fi pods. I tried to use the connect app but that won’t find the hub even after rebooting. I used to be able to access the hub from various devices but none will now connect. I even tried hardwiring a laptop to the hub with no joy. I work from home so don’t want to risk hard resetting the hub in case I lose my current network. Solved