Forum Discussion

Seagull79's avatar
Seagull79
Dialled in
10 hours ago

SPAM filter putting people at risk?

The volume of SPAM that appears in my VM inbox leads me to believe that either VM don't have a functioning filter or the solution they use is next to useless.

Other mail services do not seem to suffer anywhere near as much but if i was part of the VM IT team I would be embarrassed by the number of messages coming through which any half decent filter should block.

Having many years in IT I can look after myself but it begs the question, does VM not care that more vulnerable / less savvy customers are being put at risk by having such poor SPAM filtering?

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    VM haven’t given new users a mailbox for over three years now.  Leavers have the mailboxes purged after 90 days.  Given normal user churn, the service is only going one way. 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    I get virtually no spam into my VM inbox.  Roughly one or two emails are week are correctly identified as spam by the VM filters and appear in the SPAM box.

    Have you checked your VM webmail settings to make sure that the Spam filters are set to move spam to the spam folder rather than the fourth option which is to Turn off all spam filtering?

  • I also regularly lots of messages in my inbox which are obvious spam (even to an idiot). So yes, whatever filters that Virgin use are completely useless