Forum Discussion

Seagull79's avatar
Seagull79
Dialled in
23 days ago

SPAM filter putting people at risk?

The volume of SPAM that appears in my VM inbox leads me to believe that either VM don't have a functioning filter or the solution they use is next to useless.

Other mail services do not seem to suffer anywhere near as much but if i was part of the VM IT team I would be embarrassed by the number of messages coming through which any half decent filter should block.

Having many years in IT I can look after myself but it begs the question, does VM not care that more vulnerable / less savvy customers are being put at risk by having such poor SPAM filtering?

7 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    VM haven’t given new users a mailbox for over three years now.  Leavers have the mailboxes purged after 90 days.  Given normal user churn, the service is only going one way. 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    23 days ago

    I get virtually no spam into my VM inbox.  Roughly one or two emails are week are correctly identified as spam by the VM filters and appear in the SPAM box.

    Have you checked your VM webmail settings to make sure that the Spam filters are set to move spam to the spam folder rather than the fourth option which is to Turn off all spam filtering?

  • mikes2400's avatar
    mikes2400
    Fibre optic
    23 days ago

    I also regularly lots of messages in my inbox which are obvious spam (even to an idiot). So yes, whatever filters that Virgin use are completely useless 

    • mikes2400's avatar
      mikes2400
      Fibre optic
      15 days ago

      Client 62 seems to have missed the point of this thread. If you read his link (which is entirely written by Virgin) it says

      "Our state-of-the-art filter will help keep your My Virgin Media email account clear of malicious spam".

      What nonsense! The filters are rubbish, and everyone knows it (or so I thought).

  • Seagull79's avatar
    Seagull79
    Dialled in
    14 days ago

    I see nobody from VM is prepared to answer this.

    Meanwhile the SPAM continues to flow like a river of SPAM with VM using a paper bag to try and stop it.

    I am lucky that my phone email client is much better at filtering this stuff so it isn't that difficult, just seems that VM don't care and are happy to keep putting more vulnerable people at risk.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      13 days ago

      Hi Seagull79 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are facing with spam mail entering your inbox. Have you checked out your spam settings, this link will be able to assist you 👉 Spam, should you still face issues after changing these settings and testing please come back to us where we can further investigate this.