People getting an email bounce

Hi JohnB17, and thanks for your post and a very warm welcome to our Community Forums!

Sorry to hear of the E-Mail bounce notification being received by those trying to contact you.

Can you please confirm if you send any E-Mails, if this message is issued to you?

In terms of those who are in receipt of this message, is this a particular common domain or is this a case of multiple different domains experiencing this issue with the Virgin Media E-Mail address?

Is it also just one E-Mail address that this is in relation to, or do you have multiple sub E-Mail addresses connected to your Virgin Media account that generate a similar or identical experience for users who are trying to reach out to you?

Thanks,

David_Bn

JohnB17 wrote:

Since changing over to "new verification email address" system some people are reporting they are getting a bounce saying their email to me has not been delivered to me, whereas in fact I have received it, it is annoying both them as me as they then are having to Text me too.
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Consider asking they review the bounce message as it seems likely to be a notification of delayed delivery; if it is ask them what reason was given so you can raise it with Virgin Media.

Hi,

I have not been getting bounces on emails I have sent out.

People with the following email addresses have reported an "email not delivered" bounce, although I think I have always received the email in question.

email.firstdirect.com,  halifax.co.uk, btinternet, gmail

cheers, JohnB

Oh, and there are 3 email address in use off our account, I believe I'm the only one getting the problem.