Several people have reported (and I've just tested) that sending an email to my ntlworld acount bounces with: Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist. I can log into my email as normal and can send from the account. Anyone else having this and any ideas and when it might be fixed? [Mod - title edited to add fault ticket]

Hi everyone, We've been advised a fix has been deployed and we expect normal service to resume shortly. Apologies again for any inconvenience this issue may have caused.

Sending to my ntlworld email bounces with recipient's domain does not exist - [logged under F011775373]

104 Replies

csko
On our wavelength
7 months ago
Hi, This is currently a problem for my email ntlworld address too. The sender is receiving the same delivery has failed message saying the DNS reported that the recipient's domain doesn't exist. Please could Virgin fix this problem.
Customer25y
Joining in
7 months ago
My wife and I also have the same problem. Not sure whether it is all incoming emails to our ntlworld email accounts - some advertising is still getting through. We know that emails from people with outlook email addresses are not getting through.
Customer25y
Joining in
7 months ago
My daughter also has the same issue with emails from an outlook email address to her ntlworld email address failing.
Bikerdave
Dialled in
7 months ago
Same here,can get in OK but when sending to my ntlworld email it bounces as stated by OP. I sincerely hope this is not another Virgin Media data breach, been there before. Sent from both an outlook account and work outlook account, same result.
philbilly
On our wavelength
7 months ago
I'm having this problem also. Just tested and still ongoing.
Cardiffman282
Community elder
7 months ago
Yup I have the same receiving emails from two different external email addresses to my ntlworld email address. Nothing in spam or junk either. This is via the VM web portal too.
Update * The proton mail test email eventually arrived but the Gmail test email bounced with the message "The response was:
DNS Error: DNS type 'mx' lookup of ntlworld.com responded with code NXDOMAIN Domain name not found: ntlworld.com For more information, go to https://support.google.com/mail/?p=BadRcptDomain"
Update 2: The ntlworld.com domain is clearly having problems
Bikerdave
Dialled in
7 months ago
Still down, nothing anywhere on google etc, Admins can you help?
necronom
Dialled in
7 months ago
Same here. I guess it's everyone. I can't transfer money to one of my bank accounts as I need to enter an emailed code. This is a serious problem. I hope it's being looked at urgently.
- Bikerdave
  Dialled in
  7 months ago
  Same here, 2partauthentication is great until exactly this :-(
philip1976
On our wavelength
7 months ago
My wife tried to forward a message from her gmail and it failed - also reported the ntlworld domain doesn't exist
- darbo
  On our wavelength
  7 months ago
  Same here.
kreid4
Superfast
7 months ago
I am having the same problem with all my @ntlworld accounts.
@virginmedia seem ok.
Can VM CS please advise when services will be back.
Thank you
Ken
- Kiaboy
  On our wavelength
  7 months ago
  Seems they are aware see below..
  Status
  Outage Identified and Raised
  Estimated fix time
  Today at 2:04pm.
  Details
  Virgin Media Mail is having trouble with NTLWORLD.COM emails at the moment, so there might be a bit of a delay. We are sorry about this, our engineers are looking at fixing this as soon as possible.
  Updates
  We'll send you text updates on this issue
  - nleaney
    Dialled in
    7 months ago
    Still a problem at 4.10pm