Solved
Broadband WIFI I cannot get onto a particular website, which works OK on mobile data/ other peoples VM ac
Sorry I don't understand "value for this field"
What website?
Forum Discussion
What website?
It is Harrogate Rambling Club https://harrogateramblingclub.org.uk
OK here.
What device and browser are you trying on?
It’s a Dell w10 laptop and 2 iPhone SE. By eliminating things it seems to be the hub and its settings, hub was changed and website was reached but after a day it went back to timing out. There seemed to be some kind of issue with certificate but turning off webpage and parental block made no difference so I wonder if the permission is held in VM server but has not been updated ( the website didn’t have a cert for a while but does have one now) . Other people who have VM can access the website no problem so I am mistified! It seems to be our installation
Hey Lucysmum, thank you for reaching out and a warm welcome to the community i am so sorry to hear this.
Please can you let me know what websites aren't working, could you have the child safe feature turned on for example?
Let us know
Hello Matthew ML, thanks for getting back to me.
The website is https://harrogateramblingclub.org.uk. The childsafe feature has been turned on and off, the websafe also. Did you see the rest of the posts where I wrote that the hub was changed, that website worked when the tech (VM) guy was here but 2 days later it failed again, timing out. The club webmaster asures me the site has a valid certificate. Friends who also have VM can get on the site but we can't on our wifi. Is the certificate identification done in the hub or on VM server?.
thanks again for listening, kind regarsd, Nick Kemp ( for Lucysmum who has the VM account)
What exactly happens when you try to visit the website?
Any specific error messages? Certificate errors will usually show an error descriptor helping you to pinpoint the issue.
Hello asim18, thanks for your input like newapollo, the error message I get eventually after maybe 5 seconds of trying is ERR_CONNECTION_TIMED_OUT
pls also see my answer below to newapollo. Sometime ago the site did not have a valid certificate, but I am assured that it now does. So far with any other sites I do not have aproblem - so why just the one site? Which is https://harrogateramblingclub.org.uk any ideas would be very gratefully received, thanks for looking cheers, Nick
Thanks for providing the error message.
In my experience, that error suggests that the website's firewall is not allowing you to connect to the web server.
Are you able to ping the web server?
Simply open a command prompt on your windows laptop, then type in the following command
ping harrogateramblingclub.org.uk
then hit enter.
This command will send 4 pings to the webserver. The webserver should reply to all 4 pings.
If the webserver does not respond to your pings it would suggest you're being blocked by the firewall for the website.
Has she tried using a different browser, or incognito mode?
Browsers store the address details in the cache and if there was an issue which has now been rectified it could be that the cache was corrupted and is thus going to the same page still stored in memory. Clearing the cache can often solve this problem and force the site to reload fully the site and not from a stored page.
Hi Newapollo, thanks for your interest in Lucysmum's problem.
Yes we have tried a different browser and also incognito mode. The situation as I see it is that I can't get onto the site with 2 different mobile phones as well as the laptop which can use different browsers. Does a mobile phone store the page in a cache? The crazy thing is that changing the hub for a new one meant that I could get onto the site using the laptop and the phones through VM wifi, only to find 2 days later without using the laptop at all, suddenely the site was timing out again. Do you think that permissions are controlled by the hub or by a seerver at VM?
many thanks for your input, cheers Nick for lucysmum
Hi
I work with SSL certificates regularly at work so I took a peek at the certificate being presented by the rambling club's site and here are all the DNS names it covers:
As a quickie, it might be worth trying the https://www.harrogateramblingclub.org.uk variant in case it resolves differently or forces a cache reload.
If this has no effect then, as others have said before, an out of date locally cached copy of the site can cause these symptoms, so clearing the cache would be the first thing to try - you can normally clear cache by URL so you won't need to lose everything, although the method for doing so varies by browser, so google is your friend here...
A few other random points to note from posts above:
Mobile phones use caches too (all modern browsers do, for efficiency).
SSL Certificates are validated by your browser not by your hub, nor by any VM server but that's not to say that they can't cause trouble.
One other remote possibility could be antivirus software, since most modern AV products fiddle with local certificates to allow them to check websites for vulnerabilities upon loading, which would otherwise remain encrypted. For this to be the cause you'd have to have the same AV package installed across all affected devices and for it to be broken in a similar way across each of them, which seems very unlikely.
I'll put this on the back burner for now and will report back if I have any sudden brainwaves.
Good luck.
BY
Thank you Blueyonderer, Got to go volunteering now but will check out all you say later, cheers!
hello again, asim18. yes I have just pinged the web server and it timed out 4 times. I can get onto the site (tonight) using mobile data on my iphone. I think I will ask my friend who is also on VM to try the site again, they connected OK before but maybe not now? It is so strange that after the hub was changed I could get on the site using wifi on my laptop and 2 mobiles on wifi, but 2 days later I couldn't.
Since the ping didn't work and you say the site is blocking me what options do I have - is it the certificate for VM, I don't have the technical knowledge that you have, I am just mystified. Many thanks for your help, Cheers, Nick
Thanks for the info.
Just to confirm when you tried pinging the web server, it will have displayed the IP address it's trying to ping in square brackets. It should be 185.20.50.28
If it's something other than 185.20.50.28 then it's a DNS issue, which you can fix from your side.
If the IP address is correct, the fact that pings aren't going through suggests to me that the website's firewall is blocking your access.
The firewall won't be controlled by the people running the website. It will be controlled by the web hosting company and/or server providers.
You can contact the people who run the website and ask them to contact their web hosting company and ask them why traffic from your IP is being dropped. Or you can try contacting the web host yourself and ask them why the webserver at harrogateramblingclub.org.uk is dropping traffic from your Virgin Media IP address.
The website is hosted by https://www.hosteurope.de/en/ you can try to contect them yourself, but I believe you may have more luck if the people who own the website contact the hosting company.
Hi asim18, thank you so much for your help, I will talk to our webmaster and see if they can contact the web host. I can understand now why other people on VM can get the site, as they will have adifferent IP address. Thanks again, cheers, Nick
