Forum Discussion

CosyMartin's avatar
CosyMartin
Tuning in
5 months ago
Solved

Vailid Domain Email Bounced

Sent an email to a vaild domain yet VM say not, can this be fixed please.

Error message:

"Your message did not reach some or all of the intended recipients.

      Subject:     Testing, Very

      Sent:  25/09/2024 11:16

The following recipient(s) cannot be reached:

      '***********@cosyhall.org.uk' on 25/09/2024 11:16

            Server error: ’550 5.1.2 Recipient Domain Invalid (VM521)’

  • Email address that cannot be named is a forwarding address which resolves to a catch all mailbox which mabe why there are strange results. This issue is in any case now closed as the excellent support team at Vision Internet (the hosting) have taken proactive action to resolve the original DNS issues which were not of their making.

  • coenoby's avatar
    coenoby
    Very Insightful Person

    CosyMartin wrote:

    Sent an email to a vaild domain yet VM say not, can this be fixed please.

          '***********@cosyhall.org.uk' on 25/09/2024 11:16

                Server error: ’550 5.1.2 Recipient Domain Invalid (VM521)’


    Well, it's not a VM issue.

    All I can say is that I have run their "info@.." contact address (that appears on the website) through 4 different email verifiers and none of them report that it is a live, active  email address.

    Here's an example of the error message from one of them:

    and here's another:

    That second message suggests the problem may be down to the fact the recipient is having an issue with their mail server.

    Even if the domain itself is valid, if their mail server takes a really long time to respond that might make it appear that the  domain does not exist.

    I'd suggest you need to contact the organisation and advise them that you have had problems sending them emails and it could be down to slow responses from their server.

    On the other hand, it may just be worth waiting a while to see if the server starts behaving itself.

    Coenoby

      • newapollo's avatar
        newapollo
        Very Insightful Person

        CosyMartin wrote:

        Your response that the email info@cosyhall.org.uk is invalid is because that mailbox doesn't exist. Try the website www.cosyhall.org.uk which is very much alive. As for contacting the admin, that's me 🙂


        I went to the cosyhall.org.uk website contacts section and clicked on the Manager (Simon Broad) name  which opened outlook to send an email to manager@cosyhall.org.uk  

        I then checked this using https://cleantalk.org/email-checker/manager@cosyhall.org.uk  which advises 

        manager@cosyhall.org.uk is fake. MX_ERROR — Cannot obtain information about e-mail or domain

        https://verifalia.com/validate-email  classes the email address as Risky, and gave a Status Code of MailboxValidationTimeout 

        I don't know if there's a problem with the domain servers affecting the email addresses.

        Checking https://whois.domaintools.com/cosyhall.org.uk shows the domain Registrar is
                Vision Internet Limited [Tag = VISIONINTERNET]
                URL: https://www.visn.co.uk

        And the name servers are Name servers:
                ns0.visn.co.uk            51.75.170.177
                ns1.visn.co.uk            82.68.228.153

        There's a 100 % failure ping testing  51.75.170.177:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), 

        And Ping statistics for 82.68.228.153:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
        Approximate round trip times in milli-seconds:
        Minimum = 22ms, Maximum = 34ms, Average = 26ms

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    I also sent an email to the info@ address, from a private domain and not over a VM connection. No return received. 

    N.B. Please don't post that email address on here .

    • CosyMartin's avatar
      CosyMartin
      Tuning in

      Email address that cannot be named is a forwarding address which resolves to a catch all mailbox which mabe why there are strange results. This issue is in any case now closed as the excellent support team at Vision Internet (the hosting) have taken proactive action to resolve the original DNS issues which were not of their making.