SPAM filter is now treating my regular contacts as SPAM. No amount of marking as not spam is helping!
Hello colinhipwell19.
Thanks for your reply.
You are quite right in saying, It does not address the initial problem.
I can look into this for you and get the answer.
If you don't mind, I will need to send you a private message to pass security.
If you can check the Logo top right of your screen that would be great.
Regards
Gareth_L
Hi there colinhipwell19
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue and welcome again to the forums. Can I ask if these are emails from multiple addresses or one particular address?
Do these emails contain links or images at all?
Hello Ashleigh
They are from single addressees and often contain links as they have always done over as many years as I have been with VirginMedia and its predecessors. Has something changed with the SPAM filter recently? Nothing has changed as far as the content of the emails in question are concerned.
Regards
Thanks for coming back to us colinhipwell19
Does this same issue happen when you use an email client such as gmail and outlook as well as our webmail?
Are you able to try and reset your spam filters for us and see if this helps to resolve the issue? To do this click the settings cog in the top right-hand corner >Expand the Email option >Select SPAM Settings
Select the SPAM setting you’d like to use:
Reject All Spam messages
Move message to Spam folder (default)
Flag a message as Spam but deliver to Inbox
Turn off all Spam filtering
Let us know how you get on
Consider checking ⚙ > E-Mail > Blacklist for the email address that is being directed to Spam folder; if it is listed then removing it should resolve the issue.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
Most unhelpful. Why would I add my regular correspondents to my Blocklist (not Blacklist)?
colinhipwell19 wrote:Most unhelpful. Why would I add my regular correspondents to my Blocklist (not Blacklist)?
Inadvertently; hence the need to check.
Be aware that Virgin Media's spam filters do not “learn” from user identification of messages as spam or not.
Whilst using the Flag a message as SPAM but deliver to Inbox option consider creating filter rules, similar to the following, to handle messages wrongly identified as spam from those that are; make sure to deselect the highlighted Process subsequent rule option:
The above rule keeps messages from jane.doe@example.com and jane.doe@example.org that are flagged as spam.
The above rule moves all remaining messages flagged as spam to the Spam folder
It is important the rules are listed in the order that follows:
Hopefully the forum team will request the information required to correct the false positives and avoid use of workarounds.
It would be wise to migrated away from Virgin Media's email service as its use is tied to being a broadband customer with them.
