unable to make an account

[neilstannard]

Hi

I’m unable to make a my virgin media account. Every time I try to sign up, I type in my surname, account number and area code it sends me to the username and password 

and no matter what password i use from weak to very strong

it says the password is no good and says i should change it 

i have tried this around 15 times now with the same result just goes in a loop

been here almost 2 hours trying to make an account

just getting fed up with it now and thinking about cancelling my account

not a very good first impression 

may be some human help would be better 

[Natalie_L]

Hi neilstannard, 

Welcome and thank you for posting to the Community. 

I am very sorry to hear you are experiencing issues when attempting to register for the online account. We have been made aware of a few customer experiencing similar issues and we are here to help. 

I will just need to pop you over a private message to grab a few details and we can go from there. This message will be available via the purple envelope on the top right of this page. 

Speak soon, 

[neilstannard]

just answered it 

sorry for the late reply

redbull motorcycle beach race so was down there 

regards

[Natalie_L]

No problem at all neilstannard 🙂 

I have sent you over a reply now.

[neilstannard]

sorry i missed it i had to wait to get a conformation email 

all done now thanks

[John_GS]

Glad to hear all sorted,

Is there anything else we can assist with?

If not, do pop us a post in the future should you ever need assistance.

Best,