forgot password when I want to talk over phone

[richieg]

I have forgotten the password to talk over the phone and cant alter my virgin package. 

It was well over 10 years since I made the password and have no idea what it was.

Is there a way to reset it?

Thanks

[Gareth_L]

Hi Alex38

Thanks for confirming its all been resolved now 

Should you need anything else please let us know

Gareth_L

[Patrick26]

I too have forgot my password how do I find it 

[newapollo]

Hi @Patrick26 

This is an old thread that yuo are replying to.

VM have updated their systems since then so it should be a lot easier.

You should be able to alter this by logging into My Virgin Media then click on Update Settings >  Account Details and scroll down to Telephone security details and edit the memorable word field

[bluwise]

Does this still work as can see it's an old post? I can't remember my phone password either.

[bluwise]

Changing your memorable word won't help to find the original password will it?

[newapollo]

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@bluwise wrote:

Does this still work as can see it's an old post? I can't remember my phone password either.

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Hi @bluwise 

If you mean the method I referred to in message 13, then yes it still works.

[newapollo]

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@bluwise wrote:

Changing your memorable word won't help to find the original password will it?

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Hi again @bluwise 

The above changes your telephone password. It won't change your email address password or My Virgin Media password.

To change them you should click on Forgotten password when trying to log inbto email using this direct link

https://mail2.virginmedia.com/ 

[Tom_W1]

Hi @bluwise thanks for your post here, this should still work for you to change your memorable word as advised.

If you do need any further help, please don't hesitate to let me know!
Many thanks