Wrong Bill amount

[Samw18]

We have just recently renewed a new contract with yourselves. We have also changed the package however on our first bill since the package I have £75 worth of fees ie connection fees which was not discussed over the phone and I certainly didn’t agree with (please refer to call if recorded). Also when we received our new broadband hub it was faulty! So rang and spoke to someone who said their wasn’t any extra charges (which the monies has now come out)! Along with this we had no broadband for 2/3 days till technician came out and swapped the box so we should be due a credit for being offline which is suppose to be automatic. Please look into this. 

Sam 

[Lee_R]

Hi @Samw18 thanks for posting and welcome to our community.

Sorry to hear of any confusion around our set up fees. Also, sorry to hear that you're currently without your internet service. And for any inconvenience this may be causing. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R