Keep charging after cancelling.

[th3813]

My contract expired 4th December. I notified them a month in advance on multiple occasions that I intended to leave. Every single time without fail they ignored what I said and tried to sell me upgrades and new packages. I was also told that my new provider contacted them about the switch (I received emails from both Virgin and Sky confirming this).
They then charged me for the month of December, after my contract expired. Not only that but about £40 more than the monthly value of my contract. I was furious and left a complaint. They replied that what they have done is legal and asked me to pay the bill. Because I did not want to go through extra hassle I just paid it.
Now they have sent me another bill for the same amount for this month. I'm not sure what to do. I don't want to pay it and cannot really afford to pay it. I am devastated and wish that I never signed up to Virgin's internet. How is it legal for them to keep charging after your contract is expired?

[Daniel_Et]

Hi @th3813 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're really sorry to hear about the poor experience you've had and that you feel this way 😔

What's the latest information you've been provided by Sky regarding the switch of provider? Have you been given a specific date as to when this will occur?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[japitts]

Just a few points here, as much for other users to reference as anything.

You have a rolling contract with a minimum term, which many people confuse with "contract ending". The only time your contract ends is when you've given and served 30days notice, and your services are disconnected. The minimum term often coincides with time-limited promotional discounts.

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@th3813 wrote:

They then charged me for the month of December, after my contract expired. Not only that but about £40 more than the monthly value of my contract.

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If you'd given 30days notice, your services should have been disconnected and your contract would then have terminated. If you didn't do this, then your services continued but at full price without any discounts.

Had you given cancellation notice 30days prior?

[th3813]

Hi Daniel,

Sky said that they had notified Virgin about the switch and it will happen tomorrow (9th January).

Regards,

Tom

[th3813]

I had contacted Virgin a couple of months prior to my contract expiring and flagged that i wanted to leave as my contract expired. They said that i needed to let them know 30 days before but also if i cancelled it before my contract expired i would incur a cost. Which is quite confusing in itself... 

approx. 30 days before i contacted them also to let them know again that i was leaving. They responded with 'Sorry to hear that, can we offer x y and z', 'just to let you know that you previously got BT sports in your package, now it's not included, would you like us to include it for an extra £18 per month'. I reiterated that i wanted to leave at the end of my contract to which i was evidently ignored hence the extra months of extra bills.

I had also let them know since then in the live chat only to be hit with the same responses trying to sell me a new package and extras.

I then left a complaint when i was subsequently still being charged in December (way more than my monthly contract price). So you can surely understand my dismay at being charged for January also...