I received an email from Virgin with a link that gave information about Volt. It stated:
When you’re with both of us, you’ll enjoy double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household, a broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area), and supercharged connectivity at home or on the move.
I filled out the form and O2 upgraded my data however I heard nothing from Virgin. I called Virgin today and spoke to 2 customer care reps who both said that I would need to pay extra for Volt. This is total misrepresentation as nowhere in the information does it state that there is a cost. I was also told that because I was mid contract I would need to take out a new contract to get Volt. Again this is misrepresentation. I was also told that oomph customers do not qualify for Volt. Again this is not stated. I was then told that they would transfer me to O2 to arrange to get the upgrade of the O2 data removed however after an hour I was cut off. This is totally disgraceful, very unprofessional and appears to be a way of extracting more money from existing customers.
