Returned equipment

[Emknight12]

I cancelled my virgin media account and returned the hub at the end of January.

I have continued to get texts , e mails and how letters saying I owe £65 for not returning the hub .

I spoke to customer services and gave them the tracking number which said that the hub was delivered back to virgin media in January.

On the 23rd of march I received an e.mail to say the hub had been returned and I would receive a refund as I had overpaid for the month of January.

on the 27th of march I received the refund .

unfortunately today I have received a bill for £65 stating I never returned the equipment.

I have heard Virgin media hand these accounts over to collection agents which really worries me as I have sent the equipment back to which they have confirmed and issue my refund .

[用心棒]

The forum team maybe able to help and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer (dpo@virginmedia.co.uk) to request they correct the data wrongly indicating equipment has not been returned.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Paul_DN]

Hi Emknight12,

Thank you for reaching out to us in our community and welcome, sorry to hear you are receiving a bill for equipment you have already sent back and received notification advising this, so I can have a look into this for you I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.