on 08-11-2021 12:58
Hi there
I have also forgotten my telephone password for my VM account
are you able to help?
Regards
Simon
on 08-11-2021 15:08
Hi simonpayne,
Thank you for your post. I'm very sorry to hear you have forgotten that password.
To confirm are you referring to when you call into the team? Or when you sign into your online account for your password?
^Martin
on 08-11-2021 15:49
Phone calling or on web chat
Thank you
S
on 08-11-2021 18:28
Hi simonpayne
Thanks for coming back to us.
I shall PM you now to help further.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 10-11-2021 08:45
Hi simonpayne
Thanks for joining me on PM.
Just to update the thread, we've been able to change the details requested via our PM.
If you do ever need us going forward, please pop us a public post here and we'll be only too happy to help.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill