Overcharged after upgrading service - three hours call no help from customer service
After a lot of problems with the wifi service, many engineers came home without any improvement, my household gave the last change to Virgin Media, and we upgrade the plan, (because we though that was the amount of Mb maybe the problem).
we upgrade from 300mb to 1gb
AS THE PAGE SAID WHEN I DID THE OK WE ARE PAYING FOR 4 MONTHS 56POUNDS FOR THE SERVICE.
but they are charging us 83 pounds for the service, it is clearly a fraud because from phone customer service they said they can't give a refund and from the chat the said that's the money they are charging.
is the same you go to the supermarket and the price says 10 and you go to pay and they charge you 20. no make any sense to treat customers without any respect.
I am clearly telling this story to everyone I know so that they don't fall for this scam again.
please i need someone to help me to deal with this problem.
Re: Overcharged after upgrading service - three hours call no help from customer service
Thanks for the answer ,
I saw the offer in the website, accessing from my account to upgrade my package and, the I have the possibility to upgrade to 500mg and to 1gb. Finally I chooses 1gb. I didn't talk with a sales person about this. I only follow the instructions virgin media website gave me.
When all the process was finished this email was sent
hope this help to clarify.
As the email says for 3 months we will be paying 58 but virgin media charge us 88 the first month and they don't want to gave the money back or discount the money next month I think is abuse.