New account - no confirmation email or contract received.

[JimiK]

Hello 

I ordered Virgin Broadband on 1st May 2022 and I have not received a confirmation email as it stated on the summary.

It looks like other people have had this issue before on these forums, please can someone assist.

Thanks

[Molly_T]

Hi Jimi! Welcome to the community! Thank you for posting to bring this to our attention. 

So sorry to hear of your missing order confirmation. Can I check how you completed the order? Was it through our website? 

Have you checked your Junk and Spam email folders?

I can certainly send you a PM to confirm a few details and see if you have had a new account set up in your name, however please do be aware if the order did not work for any reason we are not able to set up new sales / accounts via the forum, and you will need to speak to the Pre-installation team on 0800 052 1734 who can assist further. 

Following your response to the above questions I will then send you a PM if needed! 

All the best. 

[JimiK]

Hi Molly

I completed the order through the website and got a confirmation on screen with an order reference that I can send over in a PM if needed.

I've checked junk and spam and double checked the email address shown on the confirmation screen.

Thanks for your help.

James

[Molly_T]

Hi James, thank you for letting me know! 

I will send you a PM to confirm a couple of details and see if we can get this cleared up for you!

We can return to this thread with an update as soon as possible. 
All the best! 

[Christy_D]

Good afternoon,

Hope you've had a great weekend. 

I have popped you a private message just to check that you have had this resolved now or to see if you still require assistance.

Thanks,

Christy