Netflix

[VickyLouise70]

Hi, I have just renewed my contract and I had Netflix before. The new contract includes Netflix standard yet I cannot watch Netflix. It keeps saying I need to pay to watch. It's obviously looking for my old account. How can I get around this please?

[BlueLou · Accepted solution]

this isn’t a Stream question but I should be able to help. if you now have Netflix bundled with your virgin media package you will need to activate it. I think you should have been b emailed or texted to do this but it should be possible by logging onto MyVM and activating from the Netflix section of the menu  

you can even use your existing Netflix account for this, just enter the details and it will transfer the billing to Virgin Media  

Once that’s done just log on via the app on the box to view 

[Steven_L]

Hey @VickyLouise70,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with activating your Netflix account, has the advise from Bluelou, help you get back into your Netflix account?

Regards,

Steven_L

[Martinb4]

I wonder if anyone has been able to do this. I haven’t. The only option I have at the moment is to stick with my existing Netflix account. I did cancel it when we took out the new Volt package last week but it just does not activate through Virgin. A technical glitch we were told by a VM operative today.

[newapollo]

The Modteam have updated the pinned post at the top of this forum.

Update: 03/05/2022

Hi, 

this issue has been resolved and we are in the process of rectifying affected accounts. You should receive an email with further details, once the issue with your specific account has been fixed. 

Emails will be sent to the registered email address on your account; if for any reason you do not receive an email over the next 24 hours please check your online MyVM account, when the issue has been resolved on your account you will then see an 'activate' button. This button will take you through the next steps. 

Modteam