BlueLou
Virgin Media Staff
Joined 7 years ago
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Re: Virgin V6 box to TV 360, should I do it?
Hey cdturri I think on a forum such as this you may find more customers with issues than those who are happy, it's the nature of the feedback forum. Despite some people clearly preferring TiVo, the data suggests 360 is objectively a better TV service. Customers with Virgin TV 360 consistently score higher in satsifction scores than both V6 and TiVo. They also remove their TV service at a lower rate. In terms of improvements 360 has a better and wider range of content available and integrated into the platform. Sky Sports+ is the first example, its not going to be available on V6 any time soon if at all, and wont be available on TiVo. In addition Disney+, Apple TV+, Paramount+ and any upcoming app launches will be only available on 360 and integrated into the platform so you're going to find what you want to watch sooner. This continues with the superior homepage on 360, with continue watching rail, puchased content/rentals, most used apps, recent recordings and Watchlist available with just a few taps down the menu/ Of course the quickest way to get around the service is Voice Control; use it to open apps, search for what you want or just say "fast forward three minutes" to sip through the adverts! It looks miles better, without the rows of text you see on V6. Startover is a great feature where you can start playing from the beginning of a live show, even if you missed the start. Profiles is a great way to make the experience your own, you can even set up your own EPG with just the channels you want! Finally HD override will always default to the best quality available in your package so you dont need to remember additonal channel numbers All of this adds up to a much better viewing experience. I think it's important to get a balanced view before you switch, you will lose your recordings so you want to make sure it's worth it! edit: here is one of the infographics we're using to inform our staffRe: 360 upgrade ?
And on the other hand… Despite some people clearly preferring TiVo, the data suggests 360 is objectively a better TV service. Customers with Virgin TV 360 consistently score higher in satisfaction scores than both V6 and TiVo. They also remove their TV service at a lower rate. In terms of improvements 360 has a better and wider range of content available and integrated into the platform. Sky Sports+ is the first example, its not going to be available on V6 for a few months, and wont be available on TiVo. In addition Disney+, Apple TV+, Paramount+ and any upcoming app launches will be only available on 360 and integrated into the platform so you're going to find what you want to watch sooner. This continues with the superior homepage on 360, with continue watching rail, puchased content/rentals, most used apps, recent recordings and Watchlist available with just a few taps down the menu Of course the quickest way to get around the service is Voice Control; use it to open apps, search for what you want or just say "fast forward three minutes" to sip through the adverts! It looks miles better, without the rows of text you see on V6. Startover is a great feature where you can start playing from the beginning of a live show, even if you missed the start. Profiles is a great way to make the experience your own, you can even set up your own EPG with just the channels you want! Finally HD override will always default to the best quality available in your package so you dont need to remember additonal channel numbers All of this adds up to a much better viewing experience. I think it's important to get a balanced view before you switch, you will lose your recordings so you want to make sure it's worth it!
