BlueLouVirgin Media StaffJoined 7 years ago456 Posts60 LikesLikes received49 SolutionsView All Badges
ContributionsMost RecentMost LikesSolutionsRe: TV360 remote won’t work which remote are you trying to use? have you pulled out the battery cover tab from the back? https://www.virginmedia.com/help/how-to/tv/issues/remote-issues/remote-pairing try the link here for more help Re: What is the point of a stream box? Can you explain the issue you're having here please? The Startover functionality is common to both 360 and Stream; there wont be any programs that you can do that with on 360 that you cannot on the new box. Instead of recording just use My Watchlist in the same way, you can still fast forward through the ads on many of the shows there. As well as this if I try to watch a program that is currently live I can’t watch it from the start but if I go into the app on my tv I can watch from the start. Re: UHD SKY SPORTS NO LONGER WORKING The new software relase is applying the newest version of content protection, as required by Virgin Media O2's content partners. As a reuslt any TV equipment (including sound bars and amps) and cables will need to be fully 4K compliant. If you are seeing the channels greyed out with a message saying your equipment isnt compliant then you will need to upgrade it to watch Ultra HD. Re: Sky Sports UHD channels off? Everyone? This should be fixed now. Please check and if not let me know Re: Changing Package If you have Flex, you can add the sub called “Essential Entertainment” for £15 a month, on a 30 day rolling contract, that’s exactly the same channels as Mega TV Re: Tivo upgrade to 360 If you have been contacted about an upgrade from your TiVo box to 360 it can absoltuely be done without changing anything else with your package. If you have any further questions drop me a DM about what you have been offered and I'll be happy to confirm. Re: Sky Sports EFL highlights All Sky Sports coverage of the EFL is available on Virgin TV, all you have to do is hold down the voice button and say "EFL". You'll see both the highlights shows (which you can add to your watchlist to view later) and the past and upcoming live matches. When it comes to sport; if it's on Sky, its' on Virgin. Re: TV360 - Channel Numbers in Profiles. Why are you using profiles if you don’t need to use profiles and wanted to use your remembered channel numbers? Also have you tried voice? It’s likely quicker to just say the channel name Re: Unable to set up new additional box hey Paul, can you try connecting it to the Hub via Ethernet and restarting it? I think the issue is either that or faulty or non-connected remote Re: Unhappy with 360 upgrade MickyH1234 wrote: I had to restart my V6 box because it had frozen. When I restarted it, it failed to connect to my router, so I connected it manually. When the box booted up, I was given the opportunity to upgrade my V6 to 360. All V6 customers will have the promotional tile on their box inviting them to upgrade to Virgin TV 360. It's absolutely not mandatory but is useful to make the most of a Virgin TV subscription and the content available to you. Over time, the disparity in content and functionality between V6 and 360 will grow so the incentive will increase but moving to 360 from V6 will remain voluntary.