Lost Return Label and box

[J_Silvester]

I have to return my faulty Virgin 360 Box. However when I got my new one I threw out the return box and Yodel Label by mistake. What is the best way to get the box returned now? Thanks for any help with this.

[newapollo · Accepted solution]

Hi @J_Silvester 

The easiest method is to request packaging and the label online 

/virgin-media-return-or-recycle-equipment/request-returns-pack 

Or if you have a printer you can print out your own label and return the equipment in your own packaging.

I hope this link helps https://www.collectplus.yodel.co.uk/virgin 

After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store.  make sure you receive a tracking receipt and keep it safe.

** Use either or both of the following links to find your nearest store (they have different shops listed)

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2. 

[J_Silvester]

Thank you for your help @newapollo.