You need to contact the Retentions (thinking of leaving) team by dialling 150 from a Virgin landline, or 0345 454 1111 from any other phone, but it's best to call at 8am to avoid call queues and either negotiate a new deal with them or process your account closure.
You could also text VM on 0753 305 1809 or use WhatsApp on 0780 3089 684. Please be aware that replies aren't instant from either of these services, often taking 4 to 6 hours, but the agents will reply as quickly as they possibly can.
DaveI don't work for Virgin Media.
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