Leaving

[Pamb56]

I’m finding it impossible to get through to talk about cancelling my contract. No live chat, cut off on the phone  what can I do?

[Cardiffman282]

You can let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

I understand that VM now also processes cancellations via direct message on X, Facebook , and Instagram. 

[Daniel_Et]

Hi @Pamb56 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you're thinking of leaving us and about the problems you've been having getting through 😔

Advice on the different ways to cancel a contract can be found in this article here. 

However, in order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel