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Leaving

Pamb56
Joining in

4 weeks ago

I’m finding it impossible to get through to talk about cancelling my contract. No live chat, cut off on the phone  what can I do?

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2 REPLIES 2

Cardiffman282
Super solver

4 weeks ago

You can let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

I understand that VM now also processes cancellations via direct message on X, Facebook , and Instagram. 

CANCEL VM here: https://www.virginmedia.com/help/leaving


COMPLAIN to VM here: https://www.virginmedia.com/help/complaints


DEMAND COMPENSATION from VM here: https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

DEMAND YOUR VM CALL RECORDINGS here https://www.virginmedia.com/help/dsar-faq
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Daniel_Et
Forum Team
Forum Team

4 weeks ago

Hi @Pamb56 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you're thinking of leaving us and about the problems you've been having getting through 😔

Advice on the different ways to cancel a contract can be found in this article here. 

However, in order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

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