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Forum Posts

Resolved! Memorable word set up incorrectly

Hi, I am writing this on behalf of my father Robert McLean.He recently returned to Virgin, and despite his contract being live, he has had problems for the past 3 days with no telephone or internet service. He has tried 3 times over the phone to set ...

New deal

How you get a best deal my contract runs out next week and when I phoned up they said it’s going to cost me £150 that is ridiculous price and carnt get through to anybody higher up

Virgin Stream - false advertising?

I recently signed up for broadband and decided to ditch Sky Stream for Virgin Stream as they were offering Sky Sports for £18.75 a month. The way it looked on the site made it seem like it was that price each month but I decided to hop onto live chat...

boydd by Joining in
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Out of contact prices for existing customers

Hi.  Just discovered that I'm currently paying £82 a month for a package which is almost the same as a new customer package which reverts to only £31 a month once out of contract.  The only difference between the packages is we currently have a highe...

Cmhow by Joining in
  • 6 replies
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Equipment request for contract cancel.

Hi. So i have cancelled my contract a few weeks ago and today got an email for equipment to return. Which is fine, however it is asking for equipment that i no longer have due to upgrade in package quite some time ago, i want to guess over 4-5 years ...

Lokíí by Tuning in
  • 1 replies
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Refer A Freind

Hi. I referred a friend to Virgin over 3 months ago and still haven't received my £50 cashback. I've tried to phone Aklamio and can't get through - they said i was phoning out of hours, even though it's 12:00 on a Friday afternoon.   How on earth do ...

Alw69 by Joining in
  • 1 replies
  • 0 kudos

Package change charge

My package has just changed after I agreed to sign up to an extension of the deal I had with slight increase in price due to what I thought was normal service increase. now the first bill has come there is a package change charge Of £8.17? Is this a ...

Bill78 by Joining in
  • 1 replies
  • 0 kudos