Managing Your Account - Cable - Page 36

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Restricted service, Bill Overdue??

Just seen this message on the Virgin app, says your services have been restricted as your current bill is overdue yet my direct debit isn't due until 1st the same as every other month?Don't know if this is somehow linked to the fact that I am current...

Cancellation list of equipment to return is wrong!

Hi, Yep, just received an email for equipment returns and on there are two TV receivers - I haven't had TV with VM for probably 10 years or so! The TV stuff was retuned ages ago. Please can someone also update my collections form with only the Super ...

Can’t cancel paper billjng

I can’t switch to ebilling, the description of the steps on the website does not match the content of the website. Can anyone help, please?

Resolved! Quickest way to organise cancellation

Anyone know what the easiest and quickest way to cancel contract is? Dont want to be spending hours stuck in a queue on the phone or endless messaging in a loop. I'm out of contract and after 20 odd years the cost has got ridiculous now, so its time ...

Can't create an account

What is wrong with the Virgin Media website? Whatever I attempt to do, no matter the time or year - the only thing I'm ever met with is ERRORS! It's beyond frustrating. Why is nothing fixed on this awful website? Anyway. I'm trying to create an accou...

Resolved! New customer contract

Hi all obviously as a new customer to VM, only my second week. I’m still finding my way navigating the set up and accessing my account.I’ve access to my contract, but little else. Every time I attempt to either change an item of my profile I’m sent a...

Bill Increase

My bill has gone up whilst I am in the middle of my contract. it was £44 now paying £47.87 i cant afford that i dont work I'm on benefits please some help me

Order not showing

On 19th March I submitted an order to add on O2 SIM and to upgrade to Volt 1gb. I called customer service today to advise I hadn’t received a sim and my account didn’t show any pending orders. They advised it hadn’t gone through and there was no reco...

No Netflix after house move

Moved property last week. Services disconnected and reconnected at new property but email received from Netflix saying I needed to update my payment method. After a quick google it seems this is pretty common and people have been waiting some time! I...

Contract renewal

So I have been out of contract for several months and have tried on a few occasions to have a discussion about renewal. This is a confusing and soul destroying process both because of the difficulty in actually getting to speak to someone and because...

Virgin Media Virgin Media Community