Ended contract but refund not processed

[Olaideoba]

My contract ended on 4/9/2024 and I have sent back my broadband and it’s been received because I got the confirmation. However, I’m yet to get a refund as my last bill was debited in advance. Why is it taking so long for my refund to be processed?

[Molly_T]

Hi rwfhm 👋

Sorry to hear you also have some concerns regarding your final billing, and a refund you believe is missing. 

It's best if we also take a look at your account after confirming some details via PM to see what's happening, and then can offer guidance and support. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞