Returning Equipment

[LibraryJames]

Hi there,

I was recently sent a new piece of equipment and have returned the old equipment as advised (following the instructions provided in the pack and using Yodel Store services). Here is the description and serial number of the returned equipment:

Item Type
Streaming Device

Item Description
Arris Stream Device

Serial Number
AAAB201003010000

Today I received an email reminding me to return this equipment. Is there any way I can obtain confirmation this equipment has been received? I'm afraid of being charged for it. It was posted on 31st August 2024. I attach screenshots of the email confirmation from Yodel (with tracking number) and tracking confirmation that the package was delivered. 

Any info or advice would be really appreciated.

Kind regards,
James

.

[Alex_RM]

Hi LibraryJames,

It can take up to 10 days for it to update on our side, if this time frame passes please let us know and we can take a closer look.

Alex_Rm

[LibraryJames]

Hi Alex,

Thank you for your reply. Will do. 

Will I receive any kind of confirmation once this has been updated?

Thanks again.

James

[Kath_F]

Hi James, 

Confirmations can be quite hit and miss I'm afraid however once the time has passed, if you're still worried, pop back to us here and we can take another look at things for you 🙂

Thanks, 

[LibraryJames]

Thank you, Kath. I appreciate that.

All the best,

James

[LibraryJames]

Hi there,

Would it be possible for someone to have a look into this for me, please? It's now been more than 10 days since I posted back my Arris Stream Device (Serial Number AAAB201003010000), but I still haven't received any confirmation that it's been received/processed. I previously attached my Yodel e-receipt and details regarding tracking (it was marked delivered/returned). I would be very grateful for any information.

Kind regards,

James

[Gareth_L]

Hello LibraryJames

Thanks for bringing the return issue to our attention on our community.

Returns usually take around 10 days to be fully processed and removed from customers accounts.

I'm happy to check your account from here if that is okay with you?

If you don't mind, I will need to send you a private message to take some details and pass security
If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

[LibraryJames]

Hi Gareth,

Thanks so much for your reply. Yes, it would be great if you could check for me, I would really appreciate it.

Thanks so much,

James

[Gareth_L]

Thanks for your time today LibraryJames.

Glad to have been able to confirm the equipment has been received and removed from your account.

If you need anything else, you know where we are.

Gareth_L

[Gareth_L]

You're very welcome James👍