Account transfer following bereavement

[MirMar]

Help!

The account transfer following bereavement been completed correctly.

Since yesterday afternoon I have no landline,  no broadband,  trying to get TV up now.  0345 454 1111 does not recognise my memorable word! What a surprise,  especually after all my previous posts on subject of password,  I assume memorable word is password.... 

Gone beyond a joke 😬

[MOD EDIT: Subject title changed for clarity]

[MirMar]

I have 4 questions?

1. Is it ok to leave death certificate and location of death blank? It's complicated. 

2. This line - with "Enter Name" does not make sense, as wife of deceased account holder, who was to give me consent? 

I confirm the "Enter Name" have been given consent by the NEW Account holder to request for the account to be transferred into there name

3. The Password - this is not secure - it's not hidden and you want me to complete and email - are there any other options please?

4. Is it possible to speak to an invdividual in VM to assist? I've been going around in circles since 13.42

[Zach_R]

Hi @MirMar,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm incredibly sorry to hear of your loss, my deepest condolences. I'm going to send you a private message in a few moments so that we can assist you further. Please respond to this when you can and we'll proceed from there.

Thanks,
 

[MirMar]

Ops, omitted NOT. That's what happens when you're stressed.  The account transfer following bereavement has NOT been completed correctly.  

[Matthew_ML]

Hey MirMar, thank you for reaching out and I am so sorry to hear about this.

Just to confirm you've took a new account but nothing is working at all? 

Who has advised this has not been transferred correctly, are you currently speaking to the team? 

[MirMar]

The saga continues. Yesterday a'noon I received email from Bereavement Transfer Team saying account transfer would take place and would be completed in 1 hour,  this didn't work out as planned. When I tried phoning I failed to get through as I didn't know my memorable word.  I urge anyone in similar circumstances to hang in there,  keep entering your version of memorable word,  eventually a customer service agent will speak to you, if it's during their working hours.  More thought and more explaining needs to be done by VM in relation to the bereavement transfer service.  VM I will be in touch when I have the time and energy. Hopefully my broadband & landline will be up within the hour today,  saddened it didn't work out yesterday.  

[MirMar]

Thanks for your reply.  Eventually sorted. Time wasted, physical and emotional energy zapped. 

[Matthew_ML]

Glad to hear this and I am so sorry to hear about this.

If you need us for anything in the near future do let us know.

[newapollo]

Hi @MirMar

Sorry to see the problems you've encountered with the account and connection issues, but pleased to see it seems to have been sorted and you are now up and running successfully.

The forum team are a great help when the solution is within their remit, so if you do have any further problems, or questions just holler on here.

Sending you upliftment, hugs and positivity.

[Matthew_ML]

Thank you for jumping on, this issue has been resolved now but as mentioned we are here if needed for anything.