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Blue Light Discount

AmmarS
Joining in

on ‎07-09-2022 17:03

My husband is an NHS Blue Light card carrier.  According to the Blue light/Virgin Media site, this allows existing account owners to a discount. When we tried to use the Blue Light site it says, 

We’re sorry! Unfortunately, these offers are only available to new customers and we can’t progress your order. To view other offers available to you please register or sign in at: virginmedia.com/myvirginmedia.

 
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8 REPLIES 8

Kain_W
Forum Team (Retired)
Forum Team (Retired)

on ‎07-09-2022 19:21

Hi there AmmarS,

Thanks for your post and welcome to the community.

Can I ask regarding the webpage, are you able to share where it states the information regarding existing customers?

Also would it be your husband who is the account holder?

Let us know,

Kain
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AmmarS
Joining in
In response to Kain_W

on ‎07-09-2022 19:52

AmmarS_0-1662576730567.png

The account is in my name.

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AmmarS
Joining in
In response to AmmarS

on ‎07-09-2022 20:03

Sorry about posting the image. The part where you select your address and it then asks if "Are you already a Virgin Media customer?"

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Steven_L
Forum Team
Forum Team
In response to AmmarS

on ‎08-09-2022 08:20

Thanks for coming back to us @AmmarS, the error message that you have posted has been removed due to personal data being shown on it.

Are you able to post a picture with any details hidden?

Regards,

Steven_L

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AmmarS
Joining in
In response to Steven_L

on ‎09-09-2022 10:20

 

AmmarS_1-1662715198211.png

 

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newapollo
Very Insightful Person
Very Insightful Person
In response to AmmarS

‎09-09-2022 13:25 - edited ‎09-09-2022 13:26

Hi @AmmarS 

If you are in the health service then the following may be useful, but again it's only for new customers.

https://healthservicediscounts.com/retailers/virgin-media-2927 

There is also https://www.virginmediapartners.com/vmmap/postcode  but again it's for new customers only.

 

As far as I can recall (as seen above) all the discounts only apply to new customers in the first 18 months of their contract.

It may be an idea for your husband to cancel his current contract and you sign up as a new customer taking adavantage of new customer offers via the VM website.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Steven_L
Forum Team
Forum Team
In response to AmmarS

on ‎09-09-2022 13:26

Hey @AmmarS,

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L

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Steven_L
Forum Team
Forum Team
In response to AmmarS

on ‎14-09-2022 16:05

Hey @AmmarS,

Have you been able to get this resolved? If not, please respond to my private message and we can get this looked into further for you.

Regards,

Steven_L

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