So I accepted an offer to extend my contract with VM for £39 a month. Not too shabby. This was never "activated" (even though I had been sent the contract) and took at least 6 or 7 different attempts to contact the support team to get it right.
They finally sorted it 4 weeks after It was initially due. I received a bill that was 3 times that amount and was assured by the sipport team again that it was an error and it would be rectified. Today VM took £120 via direct debit. The support team again have said they will sort it and I will received credit for the remainder of the money.
Surely this is illegal? I have a contract stating a monthly charge of £39 and theyve taken £120? And even if the support team finally do what they're supposed to I'm still out of pocket. I'm assessing my options here, has anyone had a similar experience? Has anyone used an ombudsman in similar cases?
