Renewal & final bill

[aidanscanlon96]

I renewed my contract through my virgin media account under my billing on 22nd October as it was up this month and was happy with the renewal price. I’ve got the documents through on email confirming the order etc. However last night I received the usual monthly bill due but it was more than double what I’ve been paying  £147.96 - normally £65.28. I’ve tried contacting support twice, last night I got set up in a WhatsApp chat and had no reply. Today I’ve been waiting for an advisor to get back to me for 4 hours and not had a response. Does anyone know how this can be rectified as I had renewed last month in order to avoid all this frustration? 

[Matthew_ML]

Hey aidanscalon96, thank you for reaching out and I am sorry to hear there is a billing issues.

I can see you've spoke to someone since this, did they manage to help?

Also please remember there will be some pro rota charges.

For example if your billing period runs from 5th to the 5th every month but on on the 22nd you did a renewal, you would pay your current price until the 22nd and then from the 22nd onwards it would be your new price.

[aidanscanlon96]

Hi Matthew, I’ve tried the web chat twice on my phone whilst at work and both times have crashed out without getting anywhere. 

[Martin_N]

Thank you for that information. We can certainly look into this for you to see what has happened. 

I will private message you now to confirm your details. 

^Martin