i was offered Black Friday deal so I upgraded my speed on Saturday 25.11.23 from 250Mbps (360Mbps Volt) to 500Mbps (1Gbps Volt) for extra £5.32.. I only received confirmation email with order reference number but no other email, no new contract detai...
Hi,I have seen a few people post to day that their Black Friday deal has not applied to their account. I am also one of those unfortunate ones! I have a confirmation email, with an order reference number from Virgin Media along with the Virgin Media ...
This exact same thing has happened to me. I’ve just posted about it. Something is definitely gone wrong with their accounts and systems. Did u get it resolved?
The contact number in my account details is incorrect but when I change it on the website it just says it can’t make the change and doesn’t offer any other option.Any idea how this can be done?Thanks.
I recently upgraded my account up to 1gig fibre during the Black Friday discount however this isn’t appearing on my account. I contacted support via WhatsApp over 48hours ago who said they had resolved this and I would receive another update within 4...
They've done the same to me except mines gone up 54%. I've set in motion cancelling as its a joke. Years of virgin TV loyalty and in the past 3 years my bills gone from 70-172
Hi. Like many others it seems, my Netflix account through Virgin has now been hacked with a lot of Spanish profiles that are all now locked. Can someone tell me how I fix this? thanks
I currently have an account at my dad’s home but am moving out and have set u another account for my new home. I wish to keep first account running for my dad but I am having difficulty changing the e-Mail address so I can have both accounts register...
Hi Reece, I've got the same problem as well, I misspelled the email when ordering my Broadband connection, so i have not received the welcome email
Hi Folks, Have any of you cancelled your subscriptions / accounts with Virgin yet still get charged? I've cancelled my accounts, subscriptions, even paid for the remainder of the contract, yet receievd emails and letters of upcoming payments. When i ...
