Recent DiscussionsIncorrect Contract now have to cancel. I was looking to see if someone could help me I recently added a TV package to my broadband bundle and the total was £64.50 per month. On the online account I was given an offer to add sky movies fo...SolvedFreezing my account On account of a major house incident, we've sadly had to leave our home last month - we are scheduled to hopefully return in early May. After several attempts to contact VM to freeze my account, I f...VM Login Page Not Loading I've been trying to solve this for a few days now but nothing is working. I've cleared my cookies and cache, disabled my extensions that the login page is still not loading. At a total loss of what t...Complaints email Can someone give me the virgin media complaint email address as the hyperlink on their web page is broken. I can complain about their mobile phone, but not media. Don’t want to do chat as have done...SolvedI have ordered the TNT add on TWICE, and have TWO confirmation order numbers Hello There. I have ordered the TNT add on TWICE, and have TWO confirmation order numbers. a) How long is the end to end process going to take? b) what are the steps in this process? Many tha...No confirmation email or account number Hi, I received my equipment today and all is installed and working, I initially signed up with the incorrect email but after speaking the customer service team, they said they have changed it and I ...New order I placed an broadband only order this morning and completed payment and credit check but had no email or SMS confirmation through. Is there anyway to check on the progress of my order. Returning items I've never had. Hi I have recently given notice to end my contract,good product but awful customer service.I have received an email saying what equipment I should return this list has 4 WiFi pods on yet I have only...Direct Debit Amend I have been trying for two weeks to change my direct debit bank details. Constantly getting oops something went wrong message. BOT no help. Can not get a message through via WhatsApp either. Can a ...Incorrect final bill Hi, I seem to be having a common issue. I provided 2 months notice that I was to be cancelling my service, scheduled for 17th Jan, and I received confirmation that this was scheduled and fine, and it...
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